Project Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Leadership, Operations and Enablement team is an innovative team supporting our colleagues and leaders across Global Consumer Servicing & Fulfillment (GCSF) and Commercial Merchant Services (CMS) servicing organizations in the US. Reporting to the PAG Leader, you will be delivering Customer First and Colleague First strategic initiatives to drive performance across key attendance and performance metrics. 

This analyst position will be responsible for the timely review and reporting of control management errors and procedures such as MR RBST, RBST, PBST and Conduct Risk for CEN NA. This analyst will be responsible for providing CCP refreshers on how to service our customers compliantly.  Since collaboration is essential to team success, this analyst will join other members of the team on reports aim as driving results to the desired outcome.

 Responsibilities but not limited to: 

• Monitor absence levels, identify trends, and create standardized reporting and insights to enable recommendations to senior leadership.
• Provide compliance input, review, and approval of procedures and training collateral created for distribution across various servicing and marketing channels.
• Identify areas of opportunity related to consistency among lines of business and programs.
• Support new initiatives and determine risk and compliance impacts.
• Demonstrate and maintain proficient knowledge of banking rules; ability to apply regulatory knowledge to operations and services
• Demonstrate the ability to drive results to the desired outcome.
• Able to interpret data from multiple sources (MIS, data/reports, Bradford scores, etc.) and translate into trend information and practical action plans.
• Support audit, compliance testing, and regulatory exams as necessary
• Provide guidance and compliance consultation to business partners on projects and initiatives; interface effectively to ensure proper communication and collaboration across organizational lines
• In-depth knowledge of current absence trends in the US.
• Confidentiality to all reporting

Minimum Qualifications:

• Proficient in Excel is a must.
• Familiar with AMEX policies and procedures.
• Ability to manage competing priorities and cross functional projects with varying and demanding deadlines.
• Outstanding communication skills, both written and verbal.
• Self-starter with proven problem- solving skills.
• Familiarity with US Banking regulations.
• Operational knowledge of CEN and CMBS.
• Ability to collaborate and build relationships across multiple teams.
• Ability to research and assess regulatory impact to business systems, processes and initiatives.
• Ability to support decisions appropriately and influence others to achieve desired results.
• Persistence in conducting root-cause analysis and excellent attention to detail while keeping broader issues/objectives. in mind; ability to develop recommendations for practical solutions to compliance requirements.

Preferred Qualifications: 

• Compliance, audit, legal experience or equivalent work experience a plus.

Salary Range: $20.00 to $33.65 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.