Project Analyst I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Strategy and Integration team enables Banking Servicing Network (BSN) under Commercial & Merchant Services to deliver superior service to our customers, by delivering efficient and effective servicing strategies, large scale business transformation, first class change management, and proactive risk mitigation.

As a part of the Banking Servicing Network (BSN) in the Global Services Group (GSG), we strive to provide a culture of learning and collaboration and help each other to succeed and thrive. We have each other’s backs as we grow skills and conquer new challenges.  

The Strategy and Integration team supports the US Banking Servicing Network, defining servicing strategies and executing on high-impact projects. Banking Servicing Integration is a project enablement function that works with all BSN teams, collaborating with cross-functional teams across GSG and GCS (Product Owners, Banking, GCS, Compliance, GSLN, Technologies, etc). We deliver superior service to our customers, by delivering efficient and effective servicing strategies, large scale business transformation, first class change management, and proactive risk mitigation.

The successful candidate will provide support for project-based work, leading a portfolio of projects and initiatives.  The analyst will support Banking Operations in planning and project delivery, working with key stakeholders to focus on customer experiences and optimizing existing and new processes. We are looking for someone who has a deep understanding of frontline servicing processes and systems, is able to structure a project to meet tight deadlines and develop point of arrival processes and policies.

The successful candidate will execute on clear project deliverables, collaborate across multiple GSG functions to ensure the needs of CCPs and Customers are met.  Collaboration with other business units is essential to identify policy and procedural changes required to implement functional transitions or enhancements. You will be a GSG representative for BSN on wide-ranging projects, assisting in formulating and recommending operational issues, and feeding into thought leadership activities.

Minimum Qualifications:

• Previous experience leading initiatives / projects required
• Demonstratable success with mapping, challenging and improving existing processes
• Able to build relationships to drive results and influence without authority
• Confidence to challenge the status quo
• Ability to drive results and handle multiple tasks & workstreams concurrently
• Comfortable in an ambiguous and fast paced environment
• Ability to demonstrate a pro-active approach to problem solving
• Self-motivated, enthusiastic and able to manage time effectively to ensure timelines are met & work volumes managed
• Team Player

Preferred Qualifications:

• Experience in GSG Operations or Banking
• Previous People Leadership preferred

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.