Customer Services Representative

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!

Job Description:

CUSTOMERS:

Customer Relations:

• Foster and maintain customer relations
• Handle customer complaints in the Customer Service Department
• Complete ii) Corrective Action Requests (CAR) and submit to Quality Department

Supplier Relations:

• Foster and maintain supplier relations

PROCESS:

Customer Service Supervision:

• Liaise with the Sales Team on out of the ordinary sales orders
• Arrange for product samples for customers or Sales Department
• Arrange for transport of trial products to customers

Customer Orders:

• Receive orders from customers
• Schedule deliveries according to optimal route to market to achieve the targeted service levels (costs, lead times, etc.)
• Advise Customer Service Supervisor of order trends.
• Process customer orders in SAP (Verify prices, check customer credit facility, etc.)
• Process customers documentation (Deliver Notes, Shipping documents & Invoices) as required
• Attend to and resolve transport problems on route and at the customer delivery point
• Attend to and resolve customer queries related to service quality (damages, late deliveries, missed deliveries etc.)
• Attend to and resolve customer queries related to Invoicing (Quantities, prices, etc.)
• Advise customers of late deliveries

• Processing of credit requests within four days of receiving claim documents from Finance or the customer
• Saving of PODs on the Shared folder
• Attaching of PODs into SAP sales order/invoice
• Closing out of CARS allocated to customer service department
• Following up telephonically with customers (Inland & Coastal Regions) after delivery on service received from Sime Darby Oils.

Finished Goods Tankers:

• Receive orders from customers for bulk Finished Goods
• Maintain and update the Weekly Tanker File (product, quantities, transport, etc.)
• Monitor the weighbridge system for Finished Goods Tanker information (Actual weights, dispatch times, etc.)
• Process customer orders in SAP (Verify prices, check customer credit facility, etc.)
• Process customer documentation in SAP (Deliver Notes, Shipping documents & Invoices) and forward Invoices to customers
• Attend to and resolve Bulk Tanker delivery problems (Returns, etc.)
• Maintain and update the customer Allocation schedule (Back-to-Back)
• Reconcile customer allocations with deliveries (weekly) and forward to Sales Department and customers

Exports:

• Receive enquires from Export customers
• Liaise with Sales Department for pricing
• Advise Customer Service Manager of all orders
• Obtain Shipping quotes
• Process pro-forma Invoices and forward to customers
• Process customer orders in SAP (Verify prices, check customer credit facility, etc.)
• Arrange for inspection of Export products by accredited Agents
• Process customers documentation (Deliver Notes, Shipping documents & Invoices) as required
• Process Export documentation (Health Certificates, Certificate of Conformity, Commercial Invoices, etc.) as required

To apply, please submit your resume and cover letter outlining your interest for this role.