Sales - Operations Specialist

Act as primary administrator of Protective & Marine Division (PMD) warranty programs, providing timely and consistent warranties to the Sales team while minimizing company risk

• Maintain and improve warranty templates
• Draft sample and final warranties, seeking support from Product Management and Sherwin-Williams legal team 
• as needed
• Act as primary contact for PMD Sales team 
• Manage workflow in Sirion and troubleshoot system issues
• Lead process improvement projects related to warranty processing 
• Recommend and implement process improvements

 

Act as primary administrator of the PMD rebate program providing timely and accurate reporting and disbursements to customers while optimizing internal accruals

• Work with Sales, PMD Finance & National Accounts to properly accrue for rebates throughout the year, making 
• quarterly adjustments as necessary
• Create and run rebate reports, reconciling calculations with PMD Finance and National Accounts before 
• disbursement
• Consult with Sales team as needed to define intent of rebate and update instructions
• Track check requests including follow-ups, through approval cycle and verify delivery of checks

 

Complete PMD vendor registration requests to achieve Qualified Vendor status for Sherwin-Williams with our customers

• Log and distribute requests to PMD support personnel, and review final forms before distributing to customers and/or Sales team
• Maintain and update resource charts and frequently asked questions database
• Request and distribute Certificates of Insurance as requested by customers, maintaining database for annual distribution
• Request and distribute Preferred Business Partner Program cards as requested by customers, maintaining database for annual distribution
• Recommend and implement process improvements

 

Align National Account customers in database for rebate, reporting and discount programs

• Manage parent/child relationships via National Accounts tracking methods
• Chart and communicate parent structures to Sales & Marketing teams
• Assist Sales & Marketing with Account Executive set up, account maintenance, source databases posts, and communications to customers

 

Other

• Support ad-hoc reporting requests and assist to create presentations as it relates to customer purchases, program trends, and product sales analysis
• Train Sales and Marketing teams on new systems, methods and procedures falling under the accountability of the Marketing – Sales Ops Specialist
• Position will be on site 5 days a week in our downtown Cleveland offices 

Required: 

• Bachelor’s degree or higher 

 

KNOWLEDGE & EXPERIENCE:

Required:

• Minimum of 1-3 years relevant business experience; preferably in Sales, Finance, Credit, Accounting, or an Analytical role
• Excellent PC skills, including Microstrategy report building, a strong understanding of database concepts, and Microsoft Office tools – with emphasis on Excel
• Strong analytical skills and attention to detail to develop value-added analysis for the business
• Effective communication, time management and presentation skills
• Comfortable working both independently as well as collaboratively within team 

 

 Preferred:

• Experience with National Account programs and account organization
• Experience with PSG POS account set up, pricing methods and reporting
• Familiarity with product size codes, mix ratios and packaging attributes
• Prior experience in the coatings market, with basic understanding of coatings systems, performance, and chemistry

 

 

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.