Description

JOB TITLE: Quality Assurance Manager

DEPARTMENT: Quality

REPORTS TO: VP of Operations

FLSA STATUS: Exempt

Bay Cities, an Employee-Owned Company, is the leading creative packaging and display partner to brand marketers, retailers and e-commerce. Our passion, experience, technology and consumer insights move product and drive sales.

Our Mission

Our Passion Powers Your Product

Our Values

Creativity: Our ideas create Client success.

Passion: We have heart with a Customer Service attitude.

Integrity: We honor our business & planet with sustainable practices.

Responsible: We own it!

Safe: Our safe work habits protect us all.

Fun: We take our work seriously- not ourselves

SUMMARY

As a Quality Assurance Manager, you will be responsible for overseeing and leading the quality assurance efforts within the manufacturing facility. Your primary goal will be to ensure that products and services meet the highest quality standards and satisfy customer requirements. You will work closely with cross-functional teams to implement quality processes, develop testing strategies, and drive continuous improvement initiatives.

Key Responsibilities:

· Quality Assurance Strategy: Develop and execute a comprehensive quality assurance strategy that aligns with the organization's goals and objectives. Define quality metrics, establish quality goals, and implement processes to track and measure quality performance.

· Team Leadership: Lead and mentor a team of quality analysts. Provide guidance and support to team members, assign tasks, and ensure the timely delivery of high-quality products and services.

· Test Planning and Execution: Collaborate with stakeholders to develop test plans, test cases, and test scripts. Coordinate and oversee the execution of test activities, ensuring adequate coverage and adherence to established testing standards.

· Process Improvement: Continuously evaluate and improve the quality assurance processes and methodologies. Identify bottlenecks, inefficiencies, and areas of improvement, and implement solutions to enhance overall quality and efficiency.

· Risk Management: Identify potential quality risks and develop risk mitigation strategies. Conduct risk assessments, prioritize risks based on impact and likelihood, and implement preventive and corrective actions to minimize risks.

· Stakeholder Collaboration: Work closely with cross-functional teams, including development, product management, and operations, to understand requirements, resolve issues, and drive quality initiatives throughout the software development lifecycle.

· Documentation and Reporting: Maintain accurate and up-to-date documentation of quality assurance activities, test plans, test cases, and test results. Prepare and present quality reports and metrics to stakeholders, highlighting areas of concern, improvement, and overall quality status.

· Continuous Improvement: Promote a culture of continuous improvement by fostering innovation, encouraging best practices, and implementing quality-focused initiatives. Stay up to date with industry trends, emerging technologies, and advancements in quality assurance practices.

· People Management: Responsible for Quality team, workforce planning in close collaboration with Human Resources, Performance Management, Corrective and Disciplinary action.

Education, Requirements, Competencies

· Education: Bachelor’s or Master’s degree in computer science, engineering, or a related field.

· Experience: Minimum of 5 years of experience in quality assurance, with at least 5 years in a leadership or managerial role.

· Strong Technical Skills: Proficiency in quality assurance methodologies, software testing techniques, and test management tools. Familiarity with agile development methodologies and automation frameworks is highly desirable.

· Leadership Abilities: Proven experience in leading and managing a team of quality engineers. Excellent communication, mentoring, and problem-solving skills. Ability to motivate and inspire team members towards achieving common quality goals.

· Quality Mindset: Deep understanding of quality principles, industry standards, and best practices. Strong attention to detail and a commitment to delivering high-quality products and services.

· Analytical Thinking: Strong analytical and problem-solving abilities. Ability to analyze complex issues, identify root causes, and propose effective solutions.

· Collaboration and Communication: Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams and stakeholders. Excellent verbal and written communication skills.

· Certification: Relevant certifications such as ISTQB (International Software Testing Qualifications Board) or ASQ (American Society for Quality) are advantageous.

· Proficiency in project management methodologies and tools.

· Familiarity with Lean or Six Sigma methodologies for process improvement.

· Excellent problem-solving skills and the ability to analyze complex technical issues.

· Strong interpersonal and communication skills to collaborate with cross-functional teams.

· Attention to detail and a commitment to accuracy in maintenance documentation.

· Knowledge of safety regulations and standards in industrial settings.

· Ability to adapt to changing priorities and work in a fast-paced environment

· Strong organizational & communication skills

· Ability to recommend and implement customer solutions to drive top and bottom-line improvement.

· Ability to handle multiple projects within a fast-paced environment.

· Interpersonal skills and ability to manage multiple projects in a rapidly changing environment.

Core Competencies

· High ethical standards. Models and supports organization’s goals and values; adapts to changing conditions; demonstrates persistence and overcomes obstacles. Consistently conducts themselves in an honest and trustworthy manner. Does not pursue their own individual objectives to the detriment of company goals. Sets an example for others to follow. Does the right thing.

· Demonstrates energy and passion about what they do and knows how to balance work and fun. Is generally optimistic and upbeat; fun to be around. Has a strong belief and zeal for the industry, the job, and the company. Conveys energy and intensity at work with a capacity for keeping others enthusiastic and involved.

· Operates with a customer service orientation internally and externally. Works to positively build the Bay Cities brand in everything he/she does. Builds strong, positive relationships with all stakeholders.

· Acts as an owner of the business and instills that same attitude and level of action in others. Is proactive in taking responsibility for all outcomes/results and avoids ‘pointing fingers’. Helps to create and maintain a strong feeling of belonging in the immediate and overall team.

· Regularly involves others in decisions that affect their job or work environment. Demonstrates co-operation and trust with colleagues and teams across organizational boundaries. Participates as a team player and establishes strong working relationships to deliver positive results.

· Strong project management skills, including the ability to prioritize, balance, and manage multiple efforts with strong results/goal orientation. Uses time effectively, prioritizes and organizes work flow; can orchestrate multiple activities at once. Agility and personal adaptability with the ability to successfully manage multiple priorities with a high sense of urgency in a rapidly changing environment.

· Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work. Learns quickly when facing new problems; a relentless and versatile learner; open to change; strives for continuous improvement of self and processes.

· Excellent communication (oral and written) and interpersonal skills with the ability to convey information and ideas in a variety of media, tactful, confident, at all levels, internal and external. Must have strong interpersonal skills and ability to manage multiple projects in a rapidly changing environment.

OTHER

· US Persons Only (US citizens, lawful permanent residents, refugee or asylee – all require proper identification and documentation).

· Up to 10% local travel.

· Physical and Environmental Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and color vision.

· Work environment includes front-office and manufacturing. The noise level in the work environment is usually moderate.

· Pre-Employment Verifications: Must pass background and reference checks, drug screen, and physical examination prior to employment.