Description

Dispatcher

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to be part of something BIGGER?

Fox Service Company, a Southern Home Services Company, is looking for a dynamic-RNC Dispatcher to join a thriving business that believes in work life balance and cares about YOU!

In this role, you will be responsible for:

Create and organize RNC Warranty, Startup and Miscellaneous service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience.
Receives emergency and non-emergency calls and emails from our builders and homeowners
Prioritizes calls according to urgency, importance, and geographical location
Responds to all service requests and books the calls in order of urgency
Places orders for any warranty parts or supplies needed to complete warranty calls
Performs warranty submissions with manufacturers and distributors to receive credits for parts purchased
Registers model and serial numbers of installed equipment for new homeowners with the manufacturer
Additional duties as assigned.

Required Qualifications:

Great Attitude
Customer Service Oriented
Excellent time management and organization skills
Excellent written and oral communication skills
Strong organizational, problem-solving, and analytical skills
Ability to deal effectively with a diversity of individuals at all organizational levels
Adaptable, flexible, and innovative team player
Proven experience as a dispatcher or other relevant position
Minimum of 1-2 Years of experience in a fast-paced business office setting with experience using Microsoft Office
Fluent with Microsoft Word, Excel and PowerPoint

The physical requirements of this job include:

Perform work while sitting and/or standing at an individual work station or office
Communicate verbally via phone or other communication device.
Ability to stand, walk and sit; talk or hear, both in person and by telephone
Use hands to type, handle or feel objects or controls; reach with hands and arms.
Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
Work is usually performed in an indoor office environment.

Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.

Reliable, Year-Round Work
Weekly Paychecks
Paid Time Off and Paid Holidays
Comprehensive Medical, Dental and Vision Benefits
Health savings accounting
Flexible spending account
Employee discounts
Company paid short term life insurance
Life insurance

This is a Non-Exempt position.

SHVAC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.