Desktop Support Technician, Operations Services/Information Services

Position Title: Technician, Desktop Support

Division: Operations Services

Reports To: Supervisor, Desktop Support

FLSA Status: Non-Exempt

Salary Schedule: IT1-4

Work Days: 244

Support system and technical support needs in order to enhance administrative and instructional technology matters.

 

Essential Duties:

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in a timely manner.
• Perform on-site analysis, diagnosis, and resolution of technology problems for end-users and implement corrective solutions.
• Collaborate with Network Services to troubleshoot LAN hardware and software as needed.
• Ensure the continuous efficiency of all hardware, software, and connected devices by performing necessary administrative tasks.
• Maintain an inventory of necessary components and equipment.
• Receive and respond to incoming communications to include but not limited to calls and/or emails regarding technology hardware and software related issues.
• Provide technical training as needed and utilize effective time management skills.
• Assist school representatives in technical troubleshooting as needed.
• Participate in professional learning activities and training sessions, seek certifications, and stay abreast of leading edge technology in support of job responsibilities.
• Complete job responsibilities during off-peak hours as needed and approved by supervisor.
• Work collaboratively with school and district-level personnel to ensure the position’s activities support the school system’s objectives.
• Maintain a sufficient level of knowledge regarding relevant technical, educational, and legal topics to enable highly efficient, effective, and lawful management of the position’s duties.
• Maintain accurate records and reports as directed by the Executive Director of Technology Operations, Coordinator of Technology Operations, or Supervisor.
• Demonstrate the ability to maintain a positive and professional working relationship with educators at all school system levels.
• Monitor, manage, and route work orders in the ticket system.
• Follow established procedures regarding assignment and training of all inventory.
• Perform other duties and responsibilities as assigned.

Qualifications:

• Minimum of a High School Diploma or state-approved High School Equivalency (HSE), required.
• A+ certification preferred.
• Ability to install, maintain, troubleshoot and repair computer hardware, printers, and peripheral devices.
• Ability to install, configure, maintain, and troubleshoot Windows, Chrome, and IOS operating systems.
• Ability to install and troubleshoot administrative and instructional software is preferred.
• Experience working in an educational setting, preferred.
• Demonstrated ability to maintain a positive and professional working relationship with all educators, students, and stakeholders.
• Exceptional integrity, commitment to confidentiality, excellent character, and strong professional reputation.
• Ability to abide by the Georgia Professional Standards Code of Ethics for Educators.
• Must be regularly, predictably, and reliably at work.
• Ability to be present at the physical worksite.
• Must perform tasks involving prolonged periods of standing, walking, and sitting.
• Must perform routine physical activities such as bending and lifting/pushing/pulling up to 50 pounds.
• May require using a ladder, climbing ladder to building mezzanine, working under a desk or table, using hand tools, and operating vehicles or equipment owned by the district.
• Vision, hearing, written, and verbal communications are essential factors in performing required tasks.