Usher - Part-Time Evenings and Weekends

Description

The Seattle Symphony unleashes the power of music, brings people together and lifts the human spirit. Recognized as one of the “most vital American orchestras” (NPR), the Seattle Symphony is internationally acclaimed for its inventive programming, community-minded initiatives, and superb recordings on the Seattle Symphony Media label. With a strong commitment to new music and a legacy of over 150 recordings, the orchestra has garnered five Grammy Awards, 26 Grammy nominations, two Emmy Awards and was named Gramophone’s 2018 Orchestra of the Year. The Symphony performs in Benaroya Hall in the heart of downtown Seattle from September through July, reaching over 500,000 people annually through live performances and radio broadcasts.

Position Overview:

Provide excellent customer service and function as front line contact person for patrons and guests of the Seattle Symphony and other Benaroya Hall events.

Essential Job Functions:

· Greet patrons, hand out event materials and direct accurately to seat location

· Responsive to patron needs; remain proactive, visible and approachable

· Assist patrons with ADA/special needs

· Anticipate and problem-solve seating situations; and escort patrons to seats during late seating

· Assist at any of the assigned positions including Coat-check and Sound-lock

· Operate 2-way radio and wear headset when in use

· Assist with event set-up/tear-down needs such as tables, chairs and recycling event materials

· Responsive to emergencies and able to assist in the evacuation of patrons from the venue

· At scheduled start time, be ready and in uniform

Requirements

Qualifications:

· Enjoy contributing value when supporting events at the Hall

· Enjoy mentoring volunteer ushers

· Excellent communication skills, including the ability to maintain composure under stress

· Ability to provide excellent customer service

· Ability to solve problems quickly and courteously

· Willingness to work flexible hours, both weekdays and weekends and be available a minimum of two (2) dates per week

· Professional appearance and demeanor

· Dress code requirement: tie and vest provided by Benaroya Hall; remainder of uniform provided by usher

· Collaborate within a team environment

Physical Requirements:

The physical requirements described here must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Regular activities include frequent standing, walking, reaching, climbing stairs, and bending

· This position may require occasional pulling, lifting, and sitting

· Ability to speak, hear, and communicate clearly while handling staff, vendor, and customer inquiries and requests

· Specific vision abilities require close visual acuity for viewing computer ticket scanners and mobile device screens, as well as reading, preparing, entering and/or analyzing data on these devices

· This position requires repetitive motions of the wrists, hands and fingers for entering information on mobile devices and regular pinching, picking up, and holding pencils and other devices and materials

· Must have the ability to lift 30 pounds as needed

Benefits

• Employer paid ORCA pass for Metro, Sound Transit, the WA State ferries, or other public transport system
• 403b retirement savings plan with employer matching at 1 year
• 40 hours Vacation Time, 40 hours Sick Time
• 2 personal days
• 11 paid holidays per year

The Seattle Symphony values diversity and inclusiveness in the workplace. Individuals who bring diverse backgrounds and perspectives are encouraged to apply. It is our policy to provide equal employment opportunity (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Seattle Symphony will provide reasonable accommodations for qualified individuals with disabilities.