Description

Tanner Clinic has an immediate opening for a Patient Accounts Manager.

Location: Kaysville, Utah

Hours: Full-Time

Essential Job Responsibilities:

Supervise Patient Accounts staff
Responsible for keeping clinic delinquent patient balances under control
Works with providers on a case-by-case basis on patient concerns
Handles escalated patient complaints and concerns
Identifies delinquent accounts, aging period, and payment sources. Processes delinquent unpaid accounts by contacting patients and third-party payers.
Performs various collection actions including contacting patients by phone and resubmitting claims to third-party payers.
Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts.
Assigns uncollectible accounts to collection agency or attorney via clinic collection policy.
Works with staff to resolve concerns and improve services, taking advocacy position.
Tracks and analyzes all concerns and complaints. Identifies problematic trends and makes recommendations for correction. Produces regular overview reports.
Other duties as assigned.

Requirements

Education:

High school diploma or equivalent.

Experience:

Previous supervisor experience required
Patient Accounts experience required
Customer Service experience required.
Previous healthcare experience and/or familiarity with medical terminology required.

Other Requirements:

Regular and reliable attendance is an essential function of the job

Performance Requirements:

Knowledge:

Strong knowledge of medical billing/collection practices.
Basic knowledge of medical coding and third-party operating procedures and practices.
Knowledge of counseling, conflict resolution, and customer service principles and applications.
Knowledge of research methods to identify issues and clarify policies. Understanding of medical terminology.

Skills:

Skill in analyzing of data, policies, and requirements and in preparing objective, comprehensive reports using computers for both research and reporting.
Skill in defusing tense situations through diplomatic problem-solving.
Skill in effectively balancing needs of clinic with needs of patient with minimum of tension.
Skill in establishing and maintaining effective internal and external working relationships.

Abilities:

Ability to deal courteously with patients, staff, and others.
Ability to communicate effectively with patients, staff, and external contacts via phone, in person, and through well-written reports.
Ability to demonstrate leadership within medical practice to resolve immediate and long-term patient concerns.
Ability to establish/maintain effective relationships with a wide variety of people.