Description

Summary:

The primary function of the Accounts Receivable Specialist is to ensure a reduction in bad debt expense, decrease in DSO and increase in cash collections for customers in assigned portfolio.

Essential Duties and Responsibilities:

Responsible for assigned accounts, monitoring daily transactions, activities, and discrepancies.
Maintain accurate customer data in NetSuite and update as needed. This includes all customer information such as the proper location name nomenclature, store unit number, parent account numbers for those customers that centrally pay, corporate name, division name and ownership category.
Communicate with other departments to resolve collections issues and/or customer set up
Ensure timely and effective in reconciling unapplied payments and customer disputes.
Establish and maintain relationships with key customer personnel for work order, invoice, and payment processing functions on customer portals.
Process work orders into each respective customer portal in an accurate and timely manner.
Some portal work may be required including billing, payment status, coordination with Sales and AR Manager to set up and working with Collections support team
Assist in management of shared A/R inbox, when requested.
Work with the cash applications team to identify payments needing reconciling timely.
Escalate non-responsive past due customers to the Credit & Collections Manager, Controller, Area Managers and Drivers as needed to assist in the collection process.
Submit uncollectable receivables for approval for Write Off, refund, journals and credit memos.
Other duties may be assigned by the Manager.

Requirements

Competencies:

Performs assigned tasks with a keen attention to detail and persistent organization.
Identifies and resolves problems in a timely and efficient manner.
Speaks clearly and persuasively in positive or challenging situations.
Listens attentively and seeks clarification as required.
Possesses excellent written communication and follow-up skills.
Prioritizes and plans work activities to accomplish tasks correctly and on time.
Strong Excel and systems knowledge.
Works ethically and with integrity, upholds organizational goals and values.
Requires minimal day-to-day instruction and accepts responsibility for own actions.
Includes appropriate people in the decision-making process.
Follows instructions and responds to management direction.

Requirements:

At least 2 years Accounts Receivable and Credit/Collections experience
Professional communication skills (verbal and written)
National Account collections experience a plus
Proficient in Excel

Physical and Visual Activities:

On a daily basis, you must be able to remain stationary for long periods of time.
Must be able to frequently communicate and constantly have visual acuity.
Must be able to constantly operate computers and office equipment.
Ability to sit for long periods of time, may occasionally stand and/or move about the building and/or reach, bend or twist.
Consistent attendance- Hybrid

Note: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities and competencies required of employees to do this job. Cozzini Bros., Inc. reserves the right to change, add to or modify the above job duties and responsibilities. Nothing in this job description restricts management’s right to assign or reassign duties at any time.