QA Analyst

Quality Assurance Analyst – Constellation Financial Software

FLSA designation (US only): Exempt or Non-Exempt: Exempt

Position Summary

Under general direction, carries out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements. Thoroughly tests software to ensure proper orientation and freedom from defects. Documents all problems and works to resolve them; reports progress on problem resolution to management. Devises improvements to current procedures. Performs work-flow analysis and recommends quality improvements. Provides functional guidance to less experienced personnel. Typically have five or more years of systems testing experience, and ideally have a technical background (familiar with scripting languages, SQL, and capable of code deployments).

Job Responsibilities: Activities required to achieve position’s main duties as summarized above – should include at least a minimum of 2 responsibilities

• Project Coordination: Carrying out established procedures to ensure all programs and projects meet minimum organization standards and end-user requirements.

• Testing: Thoroughly testing applications to ensure proper operation and freedom from defects. Using customer driven use cases, write and execute test plans that verify our solutions meet and exceed the high demands of our growing customer community. Performing work-flow analysis and recommending quality improvements.

• Analysis: Performing work-flow analysis and recommending quality improvements. Attends necessary design review sessions as an SME leader and provides feedback.

• Documentation: Documenting all problems and working with developers and analysts to resolve them.

• Adherence to Policies and Procedures: Adheres to safety, security and all other company policies and procedures.

• Teamwork and Support: Leads and Supports team as a coach by modeling behavior that encourages regular attendance, contribution of ideas & feedback, assisting in enhancing operations and customer service. Models team oriented behaviors by answering questions and

• assisting team members and other departments with inquiries and other related matters. Provides excellent service to both internal and external customers.

• Professional Development: Maintains up to date knowledge of the CFS products and services. Attends appropriate development courses on an ongoing basis. Maintains professional contacts with other companies, vendors and other industry contacts. Keeps abreast of claims, insurance and legislative changes and best practices.

• Other Duties: Performs other related duties, as assigned

Qualifications [Minimum required Education and Experience] Be aware that should this position need to be replaced, the qualifications listed below will be applied to all candidates in the recruitment process. Any exceptions made will require the job to be reposted.

• A bachelor's degree or equivalent in Computer Science or related field, and at least 5 years of experience in Quality Assurance. Experience with Test Automation and/or DevOps would be a definite asset. 

• 5+ years experience as a QA analyst testing web and Windows applications

• Working knowledge of one or more automated testing tools

• Excellent written, oral communication and organizational skills

• Working knowledge of SQL server, and TFS source control

• Working knowledge of .Net platform, and web technologies

• Thorough knowledge of the software development lifecycle

• Ability to work with a minimum of supervision

• Knowledge/experience in retail lending and insurance domains

• Embrace a high performance culture; is customer focused

• Works with a sense of urgency

• Exhibits enthusiasm and promotes a team environment

• A self-starter; takes initiative

• Strong learner; supports continuous learning

• Confident, mature and able to work under pressure in a changing, dynamic environment

• Strong detail orientation; is able to work thoroughly, accurately and error-free

• Demonstrates punctuality and reliability in work attendance

• Understands and demonstrates positive outlook towards change

Appendix A

Perseus: Recruitment Process - Score Card

Mission:

Summarize the job’s core purpose and include a general statement on how this will be accomplished

Outcomes:

Describe in more detail what the person needs to accomplish for the role. Typically, there are three to eight outcomes to list, ranked by order of importance. Ensure the outcomes are clear and focus specifically on what needs to be accomplished

Competencies:

Competencies should define how you expect a new hire to operate in the fulfillment of the job and the achievement of the outcomes.

Example of critical competencies for “A” players:

• Efficiency. Able to produce significant output with minimal wasted effort

• Honestly/integrity. Does not cut corners ethically. Earns trust and maintains confidences.

• Organization and planning. Plans, organizes, schedules and budgets in an efficient, productive manner. Focuses on key priorities.

• Aggressiveness. Moves quickly and takes a forceful stand without being overly abrasive.

• Follow-through on commitments.

• Intelligence. Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.

• Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.

• Attention to detail.

• Persistence. Demonstrates tenacity and willingness to go the distance to get something done.

• Proactivity. Acts without being told what to do. Brings new ideas to the company.

Additional competency examples:

• Ability to develop people (for managers)

• Flexibility/adaptability

• Calm under pressure

• Strategic thinking/visioning

• Creativity/innovation

• Enthusiasm

Business Unit:

CFS

 

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