About ServiceUp:

We’re revolutionizing the entire car repair experience by saving businesses, consumers, and shops from an outdated repair ecosystem. Our tech-driven repair platform automates the entire repair process, resulting in saved time and costs while eliminating hassle.

We pride ourselves on delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a commitment to excellence and a passion for innovation, we are dedicated to driving success for our clients and fostering a collaborative and rewarding work environment.

Position Overview:
ServiceUp is looking for a Program Manager, Insurance to own and scale relationships with our insurance partners. This role will serve as the critical bridge between ServiceUp’s internal teams and our insurance customers, ensuring smooth claims operations, strategic expansion, and exceptional service delivery.

Key Responsibilities

Build and maintain strong relationships with insurance carrier partners across all active markets
Oversee the lifecycle of open repair orders, ensuring alignment with internal teams including Service Advisors, Field Ops, Product, and Marketing
Lead resolution of partner escalations by delivering real-time, creative solutions
Track key performance metrics (e.g. cycle time, approval delays, supplement frequency) to identify inefficiencies and drive partner performance reviews.
Lead onboarding of new insurance partners—develop playbooks, train stakeholders, and ensure systems and workflows are aligned.
Create and implement SOPs to improve claim accuracy, cycle time, and customer satisfaction
Answer technical and procedural questions related to vehicles, services, repairs, and insurance processes
Identify and execute opportunities to expand insurance partner offerings and markets

What You Bring

3–5+ years in auto claims, preferably within P&C or Commercial lines
Strong knowledge of claims adjudication processes and insurance regulatory frameworks
Experience using industry-standard claims management systems and appraisal tools (e.g., CCC, Mitchell,Guidewire, Zendesk, Origami etc)
Excellent communication skills with an analytical mindset and attention to detail
Auto repair knowledge and hands-on experience with estimates and vehicle evaluations, total loss handling practices
Bonus: Experience in fast-paced startup environments

We believe that shared values are fundamental to a successful and fulfilling professional journey. Before applying, we encourage you to familiarize yourself with our company's values, mission, and culture. Understanding how your values align with ours will ensure a mutually rewarding and harmonious work experience.

Visit our website https://serviceup.com/about-us to learn more about who we are and what we stand for.
Please take the time to read and understand them as they define who we are and what we look for in our candidates

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ServiceUp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status.