IT Support Technician I

Description

Location: 

Topeka (In-Person Only) - 3035 S. Topeka Blvd., Topeka, KS 

Hours:

Available 8:00 a.m. – 5:00 p.m. Monday through Friday, other days and hours as needed. Hours may fluctuate and may exceed 40 hours some weeks

Classification: Full- time, non-exempt

Role:

The Support Technician provides technical support for the bank. Primary responsibilities are supporting PCs and laptops. This would include builds, configuration, and maintenance. Additional support responsibilities would include all end user devices and digital signage. The technical support will be done in-person, remotely, via phone or email.

Essential Functions & Responsibilities:

• Provide one-on-one end-user problem resolution
• Escalate end-user problems to the appropriate team
• Monitor, maintains and responds to user tickets created in the Helpdesk ticket tracking system
• Assists with the creation and modification of user credentials in various software applications and operation systems
• Assists with the creation and modification of folders, groups and distribution lists and assigns appropriate permissions.
• Assists with User Access Reviews
• Assists with PC and Laptop builds
• Install, configure, test , maintain, and troubleshoot PC’s, laptops, printers, scanners, and other end-user peripherals
• Monitor, plan, and coordinate the distribution of client software, operating systems, software patches and service packs
• Support various business software applications
• Project work with on-site applications
• Provides on-call support
• Perform other duties as assigned

 Please note this description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Requirements

Skills & Abilities:

• Strong analytical and problem-solving skills
• Strong customer service skills and willingness to assist others
• Ability to relate and empathize with other people
• Listening, oral, and written communication skills
• Detail and goal oriented
• Initiative/self-starter

Education:

• HS Graduate 

Required Experience:

• Technical training in Information Technology

Preferred Experience:

• CompTIA A+ Certification

Competencies: 

Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability. A secondary focus on internal and external Customers, Compliance, Ethics, Perseverance, and Time Management is also essential 

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required including ability to lift up to fifty (50) pounds.

Travel: 

 Travel is negligible. It is primarily local during the business day, although some local evening and weekend travel may be expected 

Work Environment:

 This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines. 

Other:  

•  Applicants must pass a drug screen and background check
• Internal applicants must be meeting the minimum requirements of their current job and submit a cover letter and resume via the employee portal 

CoreFirst Employment Practices:

 CoreFirst provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training