Pool Maintenance Lead Specialist

Description

The Lead Pool Maintenance Specialist is responsible for ensuring the highest quality of pool cleaning and maintenance services across a designated route, while also supporting and guiding a team of Pool Maintenance Technicians. This role combines hands-on pool service responsibilities with leadership and oversight duties, including training, route audits, quality control, and customer communication. The Lead serves as a field extension of management, helping to uphold company standards and operational efficiency.

Key Responsibilities:

• Perform daily pool cleaning and maintenance services, including vacuuming, brushing, chemical testing, and equipment inspection.
• Lead by example by demonstrating best-in-class service standards and consistent professionalism.
• Provide field training and support to new or underperforming technicians.
• Conduct regular route audits to ensure compliance with service protocols and quality standards.
• Assist with scheduling, route coverage, and coordination during technician absences.
• Serve as a point of contact for escalated customer concerns or service issues.
• Report equipment, vehicle, or chemical inventory needs and discrepancies to management.
• Support management with documentation of service issues, performance concerns, and route feedback.
• Ensure that all services are logged accurately using company software or reporting tools.
• Promote a culture of safety, efficiency, and accountability among team members.

Requirements

Qualifications:

• Minimum 2–3 years of professional pool service experience.
• Proven track record of quality service, punctuality, and customer satisfaction.
• Ability to troubleshoot and resolve common pool equipment and chemistry issues.
• Strong communication and leadership skills.
• Valid driver’s license and clean driving record.
• Familiarity with pool industry tools, equipment, and software (ServiceTitan or similar preferred).

Physical Requirements:

• Ability to work outdoors in various weather conditions.
• Lift and carry up to 50 lbs.
• Stand, walk, bend, kneel, and climb in/out of trucks or pool areas for extended periods.