IT Manager

Department: HAPI

Employment Type: Full Time

Location: European Union

Description

Hapi is a data streaming, integration, and enrichment platform with robust transactional APIs designed and developed by Data Travel, LLC. to solve the hotel industry’s data management challenges.
This role is a natural evolution of Hapi’s maturation and is critical to support Hapi’s ongoing growth plans.

Key Responsibilities

The primary responsibilities of this role are as follows:
IT Strategy: 

• Develop and implement a strategy for maintaining Hapi’s Information Technology such as our Identity Management, Email, Document Management, and Communications systems
• Develop and implement a strategy for maintaining hardware issued to employees to ensure that all necessary controls are in place

IT Budget: 

• Prepare and manage an IT budget, including annual and multi-year plans 
• Rationalize current IT Spend and provide recommendations for optimization

IT Regulations & Compliance: 

• Define, implement and enforce policies and procedures to ensure adherence to compliance standards, especially with regard to PCI, SOC2 and GDPR
• Conduct regular risk assessments to identify and mitigate potential compliance risks
• Oversee internal audits to ensure compliance with policies and regulations
• Monitor changes in regulations and update compliance policies accordingly
• Conduct or facilitate training programs to educate employees about compliance requirements and data security best practices
• Promote a culture of compliance and data protection within the organization
• Maintain accurate and up-to-date documentation of compliance activities, audits, and certifications

IT Help Desk: 

• Run and evolve internal IT helpdesk 
• Communicate effectively with stakeholders, including clients, team members, and management  

Requirements

1. Experience & Background

• Proven experience (3+ years) in an IT leadership, IT operations, or IT compliance role within a growing technology company.
• Hands-on experience managing IT infrastructure, including identity management systems, email, document management, and communication platforms.
• Strong understanding of internal IT support/helpdesk functions and stakeholder communication.

2. Technical Skills

• Deep understanding of IT systems, hardware lifecycle management, and endpoint security.
• Experience with IT budgeting, cost rationalization, and vendor management.
• Familiarity with cloud-based collaboration tools (e.g., Google Workspace, Slack, etc.).

3. Compliance & Risk

• Strong knowledge of compliance frameworks and regulations, especially PCI, SOC2, and GDPR.
• Experience designing and implementing compliance policies, conducting risk assessments, and leading internal audits.
• Ability to monitor regulatory updates and translate them into actionable internal policies.
• Experience leading or supporting SOC2 and GDPR audit processes is a strong plus.

4. Communication & Leadership

• Strong project management skills and ability to manage cross-functional initiatives.
• Ability to promote a culture of security and compliance across the organization.
• Proactive, detail-oriented, and highly organized.
• Strong problem-solving and decision-making abilities.

Job Benefits

• Co-working spaces and offices for collaboration 
• Team Activities
• Colleague Recognition Program
• Flexible and Generous PTO policy
• Paid Sick Leaves, Parental leaves
• Healthcare