Payroll Support Specialist

Referral Details

We greatly appreciate your referral, and we look forward to reviewing the qualifications of the candidate you've recommended. Here's a brief overview of the process: After you've completed this referral form, your recommended candidate will be directed to apply for the specific role through our website. This step is crucial for Wipfli to remain compliant with federal laws and to ensure a fair and transparent selection process. Once their application is received, our Talent Acquisition team will evaluate their qualifications, including how well they align with the requirements of the role and the broader needs of our organization. Your referred candidate will remain in our candidate database for future opportunities, offering them additional chances to become part of our team. As the referrer, your role in the recruitment process is to bring potential talent to our attention. We ask that you refrain from discussing updates on the candidate's status, out of respect for their personal consideration. Our Talent Acquisition team will provide you with a final update once the candidate has been informed of their application status. Throughout this process, we may reach out to you with questions or additional information to ensure a seamless and effective referral experience. Thank you for your invaluable contribution to our recruitment efforts, and we sincerely appreciate your understanding and support throughout this process.

If you would like to read more about referral bonus eligibility, please visit InSite: https://wipflillp.sharepoint.com/sites/WipfliAssociateHandbook/SitePages/Associate-Referral-Bonus-Program.aspx

Responsibilities

Responsibilities: - Provide inbound application and functional support for iSolved HCM solutions by phone, video call, e-mail, and webform. - Participate in Level 1 Support phone and video call queue to assist all clients as needed. - Appropriately escalate issues for customers as needed to supervisor. - Schedule and conduct follow-up on unresolved issues within prescribed service level objectives. - Conduct all customer contact with a high degree of professionalism and technical proficiency supporting the Wipfli culture. - Maintain accurate customer files and communication logs. Document all communications. - Other projects and related work as directed.

Knowledge, Skills and Abilities

Knowledge, Skills, and Abilities: - Experience with Microsoft Office products, other computer software applications, and use of the Internet. - Exceptional customer service, organizational skills, and attention to detail. - Proven communication skills with professional telephone and video presence, clear and concise verbal and written skills, and ability to clearly identify a customer’s concern and effectively solve problems. - Ability to multi-task and work effectively in a fast-paced environment. - Issue analysis, troubleshooting, and problem-solving skills. - A strong product, service, and technical background with experience in supporting HCM solutions including Payroll, or web-based applications is preferred. Requirements: - Associates degree or equivalent educational experience - Minimum of 2 years of payroll experience. - Experience in supporting HCM solutions, including Payroll, or web-based applications. - CPP, FPC, or CEBS certification is desirable.   Tiffany Farnsworth, from our recruiting team, will be guiding you through this process. Visit her LinkedIn page to connect!    #LI-TF1 #LI-REMOTE