Production Monitoring Agent

Company Description

We’re the world’s leading sports technology company, at the intersection between sports and media. More than 1,700 sports federations, media outlets, operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

Follow processes, procedures and workflows and keep up to date with new updated procedures
●     Work in different platforms that connect the product
●     Pre check games-Monitor system events prior to live games
●     Monitor all assigned Live games
●     Check and open tickets for any issues you notice for troubleshooting
●     Keep up to date with all internal new product features and past week issues
●     Capture knowledge from new issue resolution and share in the Knowledge BaseRequirements:
●     Excellent spoken and written English
●     Any other language is a plus
●     Familiarity with IT systems is a plus
●     Any previous experience in video production is a plus
●     Autonomous; positive and analytical mindset; self-starter; a customer-oriented person
●     Ability to clearly analyze and document customer issues
●     Communication with other teams to share matches updates
●     24 hours shift rotation

*Part Time role

Additional Information

At Datacentric, we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!