Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact.

The Sales Support Representative's prime focus is to provide support to the sales team and deliver an exceptional customer experience. Working in a fast paced and unique industry the Sales Support Representative will respond to calls and emails from customers while completing a range of administrative tasks

The role can be based in Kentucky, South Carolina, Tennessee or Georgia

Hours: 9:00 am - 6:00 pm EST (Monday - Thursday), 9:00 - 4:45pm EST (Friday)

The opportunity

This role has a 50% inbound sales component / 50% admin and data entry component
Provide support to customers regarding products, services and policies
Assist customers utilizing the appropriate resources
Provide troubleshooting assistance for orders, account statuses, and other problems.
Effectively communicate with internal and external customers
Stay up-to-date with new products, features and industry trends
Create and process orders in a timely manner
Process customer complaints and ensure customer satisfaction
Prioritize administrative responsibilities
Suggest sales process enhancements

Skills, knowledge and abilities

College degree with science background is an asset
One plus (1+) year of call center or sales support environment experience or three (3) to five (5) years customer service experience
Understanding of sales principles and customer service practices
Ability to upsell products and services
Strong listening skills, very customer focused and professional.
Analytical, multitasking and time management skills
Excellent team working, motivational and interpersonal skills
Demonstrates values and has the ability to make connections, build trust and be authentic
Knowledge of the Microsoft Office suite (Word, Outlook, Teams and Excel) required
Experience working with a CRM (Creatio an asset)
Excellent communication skills; Fluent English (oral & written) required.

What’s In It For You …

We invest time and resources into making sure Medisca is as good as the people we hire.

Work/Life Balance – PTO, vacation policy and paid statutory holidays
Invest in your health – Group Benefit plan and health savings account
Your well-being is important – Wellness program offered
Your Future is Bright – Opportunities to learn and grow within Medisca
Save for your Future – Medisca contributes to a 401k plan when you invest in the plan
Help us grow – Employee Referral Program
We like to have fun – company events throughout the year

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.

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