Manager, Customer Portfolio Management

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role will develop and implement marketing activities and value-added services for driving strategic partnerships to strengthen customer propositions. This role requires a sound experience in marketing campaigns, strong relationship-building skills and a proven track record in partnership management.

Job Responsibilities:

• Manage strategic partnerships with external value-added service providers to deepen customer engagement and enrich our propositions. Negotiate partnership agreements and manage ongoing partner relationships.

• Work closely with strategic partners and internal stakeholders to develop and execute joint marketing and business development initiatives.

• Be the focal point to manage marketing platforms related to partnership offers. This includes facilitating frontline customer engagement opportunities, overseeing partner solicitation, developing offer materials and customer journeys, monitoring and reporting internal and external feedback, and handling inquiries.

• Define metrics to track progress and success, analyze data and present detailed reports to enhance partnership offers and customer journeys.

• Manage budgets for segment initiatives and partnership activities.

Job Requirements

• Degree holder in Marketing/Business or related disciplines

• 6+ years of working experience in Marketing (preferably from financial institution)

• Team player with a self-motivated mindset

• Strong communication and interpersonal skills

• Well-rounded experience in partnership development, marketing promotions and segment management

• Excellent in content development and customer communications  

• Experience in managing different stakeholders (internal and external)

• Fluent in English and Chinese, written and spoken

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.