Payments Operations Specialist

Your role at Exness:

The purpose of the role is to ensure a secure and controlled Payments environment by identifying any high-risk transactions/customers to prevent fraudulent activity and processing of lost and manual adjustments. This shall enhance the overall client’s experience with deposits and withdrawals.  The Payment Operations Specialist will be responsible for clients unprocessed/ pending deposits and withdrawals requests, and will focus on analyzing and preventing potential abuse / fraud cases in the payments ecosystem.

You will:

• Process withdrawals (pendings) - Top priority among to-do list (at-least 50% of work time)
• Support customer queries through case management system (customer deposits and withdrawals)
• To Identify and resolve issues related to Transaction Processing by conducting Analysis and following troubleshooting procedures.
• Being the point of contact for existing Payment Service Providers (PSPs) and communicating with them on any required channels: phone, email, chat.
• To take relevant action in case of PSP downtime or non-scheduled emergency maintenance. (For instance turn off or switch provider).
• Assisting PSP by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.
• Analyze data to find irregular client activity patterns and abnormal behavior
• Collate information to identify potential system faults and prevent abuse issues
• Work with relevant Dept to follow up and close cases

What makes you a great fit:

• Analytical and attention to details
• Proficiency in English and your native language (oral and written)
• Excellent communication and people skills
• Good organizational and administrative abilities
• Problem-solving skills
• Excel/Google sheets and docs
• Initiative, communicative team player
• Combine a pleasant personality with a dynamic professional attitude
• Eager to learn and develop
• Payment Operations Specialist can work morning, evening, night shifts depending on the schedule
• Weekend rotation
• All public holidays are working days, but you get compensation in days for those public holidays (so you can use them for annual leave)

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Flight tickets, hotel or apartment accommodation for your first month, migration support, and legal help for you and your family for relocation to Cyprus
• Education allowance for your children’s school and kindergarten fees
• Access to our very own sports club with dedicated coaches, free Sanctum Club memberships for you and your spouse, corporate SUPs, jet skis, etc.
• A branded company car with a parking space near the office
• Outstanding team-building experiences and Exness community gatherings

Your journey after applying:

1. TA Interview (30 minutes)
2. Technical Interview (1 hour)
3. Final Interview (1 hour)