Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We’re looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team, with a focus on restaurant partners. The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence.

Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

Conduct data analysis, reporting, operational and invoicing resolutions
Deepen business relationships with foodpanda’s SMB restaurant partners with our proprietary learning tools

Marketing

Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns
Educate SMB restaurant partners on the foodpanda marketing suite to grow on the foodpanda platform

Operations

Work with foodpanda’s Operations team to evaluate partner operational compliance
Utilize data to identify opportunities for growth through operational best practices

Ad-Hoc Projects

As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities

Qualifications

Minimum 1 year of experience in a client-facing role (restaurant, FMCG, tech, e-commerce, or related industries)
A keen sense for customer behaviour, and how content quality affects purchasing decisions
An analytical mindset with a penchant for seeking opportunities within data patterns
Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
Intermediate proficiency in Microsoft Excel & PowerPoint is preferred

Additional Information

A dynamic and challenging working environment with a steep learning curve
Responsibility from day one in the leading food delivery company in the world
The opportunity to be part of a happy, high functioning and smart team
Periodic fun, engaging company events & team activities
A company committed to developing you personally and professionally.
A vibrant and international team with diverse backgrounds from all over the world
A culture that empowers you to take full ownership of your work and career