Retail Operation Intern

Company Description

Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

Laku6 is the leading AI-first end-to-end Electronics Recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners and in over 1,000 offline retail shops. We believe that making it easier for sellers to sell and safer for buyers to buy used-electronics and smartphones is a critical step to achieving that.

Visit www.laku6.com/ for more information.

Job Description

Key Responsibilities

🛍️ Sales & Customer Experience

• Engage with walk-in and online customers to understand needs and close sales.

• Recommend suitable products and upsell value-added services.

• Handle post-sale issues with professionalism and empathy.

📦 Operations & Inventory

• Receive, test, label, and organize incoming devices and stock.

• Take product photos, prepare listings, and ensure storage accuracy.

• Conduct regular stock audits and keep records clean and accurate.

🚚 Trade-In & Logistics Coordination

• Schedule and track trade-in collections and device movements.

• Ensure proper tagging, documentation, and system updates.

📊 Metrics & Process Optimization

• Operate in a metrics-driven environment with KPIs across:

• Processing speed

• Testing and labeling accuracy

• Sales performance (including seasonality trends)

• Customer behavior insights

• Use data to identify inefficiencies, propose improvements, and update SOPs.

🤝 Team Collaboration

• Work side-by-side with other apprentices and full-time staff.

• Coordinate with management, logistics, and operations teams to execute daily goals.

• Share knowledge, solve problems, and push each other to improve as a team.

Qualifications

• Hands-on and accountable — you take ownership and follow through.

• Creative problem-solver — you look for better ways, not just the standard way.

• Team player — you collaborate with humility and communicate with clarity.

• Curious and data-literate — you're eager to understand what the numbers say and why.

• Comfortable working with diverse personalities across different roles and backgrounds.

Additional Information

• Available to intern for 6 months or more 
• Comfortable working on retail hours. 

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