Call Center Agent

Company Description

About Us

At Miracom Hive, we thrive on the energy of a beehive – collaboration, communication, and a dash of sweet success. Our team is a vibrant mix of seasoned experts and fresh talents, all bound by a common goal: making sales not just a process but a celebration!

Job Description

Job Title: Call Center Agent
Location: New Orleans, LA
Company: Miracom Hive
Employment Type: Full-Time
Department: Customer Service

Job Summary:

We are seeking a reliable and customer-focused Call Center Agent to join our team. The ideal candidate will handle incoming and outgoing customer calls, provide product/service information, resolve issues efficiently, and ensure customer satisfaction with professionalism and empathy.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a timely and courteous manner

• Make outbound calls to follow up on customer issues or sales leads as needed

• Provide accurate, valid, and complete information using the right methods/tools

• Resolve product or service issues by clarifying complaints and determining the best solution

• Keep records of customer interactions and process customer accounts and file documents

• Follow communication scripts and company guidelines

• Meet personal/team call handling quotas and performance targets

• Collaborate with team members and other departments to improve the customer experience

Qualifications

• High school diploma or equivalent; additional customer service or communication training is a plus

• Excellent communication and interpersonal skills

• Ability to remain calm under pressure and handle difficult customers

• Strong typing skills and proficiency in computer systems (CRM software, Microsoft Office, etc.)

Additional Information

Benefits:

• Competitive salary: $58,000–$63,000 annually

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement savings plan

• Professional development and training opportunities

• Supportive and inclusive team culture

• Opportunities for career advancement