Customer Support Specialist

Company Description

About Us:

At Captura Hall, we are more than just a business consultancy — we are strategic growth partners for companies looking to expand their market reach and elevate their customer engagement. Located in the heart of Washington, DC, we combine data-driven insights, creative solutions, and relationship-building strategies to deliver long-term value to our clients. We believe in a culture of integrity, innovation, and continuous development.

Job Description

Job Description

We are seeking a detail-oriented and personable Customer Support Specialist to join our growing team in Washington, DC. The ideal candidate will be responsible for providing timely and effective support to our customers via phone, email, and chat. You will act as the first point of contact, offering assistance, resolving issues, and ensuring a high level of satisfaction.

Responsibilities

• Respond to customer inquiries through phone, email, and live chat in a professional and timely manner

• Resolve product or service issues by clarifying the customer’s concerns and determining the cause

• Provide accurate, valid, and complete information using the right methods/tools

• Follow communication procedures, guidelines, and policies

• Document interactions and feedback in our CRM system

• Collaborate with other departments to ensure customer concerns are addressed efficiently

• Maintain a high level of product knowledge to provide informed support

Qualifications

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• 1-2 years of experience in a customer support or service role

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask, prioritize, and manage time effectively

• Proficiency in customer support software and Microsoft Office Suite

Additional Information

Benefits

• Competitive salary ($62,000 - $67,000 annually)

• Opportunities for career advancement and skill development

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Retirement savings plan

• Supportive and inclusive work environment