OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking an experienced and highly organized IT Logistics Warehouse Lead to oversee day-to-day operations, team performance, and asset management processes. In this role, you will ensure adherence to global standard operating procedures (SOPs), serve as the primary point of escalation for process or operational queries, and maintain a high level of quality and accuracy in all provisioning and inventory tasks.

This is a hands-on leadership role in a fast-paced environment requiring strong technical aptitude, problem-solving skills, and the ability to drive team accountability while supporting urgent customer requests.

KEY RESPONSIBILITIES:

Lead adherence to global SOPs and drive process standardization across the team
Act as the primary point of contact for escalations and operational queries
Manage timecard submissions and attendance tracking for all asset technicians under your supervision
Diagnose and recommend cosmetic or operating system (OS) repairs when needed
Troubleshoot internal systems and provide daily problem-solving support
Oversee provisioning timelines and ensure partner SLAs and quality standards are met
Deliver daily performance and productivity reports to management
Support inbound shipments, including receiving, processing, and staging of IT assets
Travel to local client sites to fulfill urgent hardware or service requests
Conduct and oversee monthly cycle counts and maintain accurate inventory levels
Ensure complete data accuracy and asset record integrity at all times
Promote a positive, high-performance work environment with a focus on quality and efficiency

ESSENTIAL CRITERIA:

Previous experience leading a team in a fast-paced, high-volume environment
Strong technical aptitude with interest in device repair and diagnostics
Proven time management and organizational skills, with ability to prioritize and pivot quickly
High standard of written and verbal communication skills
Customer-focused attitude with a proactive and professional approach to service delivery
Strong attention to detail and a commitment to accuracy in all tasks
Ability to adapt to changing priorities and take initiative under minimal supervision
Willingness to support logistics operations, including inventory management and asset handling

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Pay Range$66,000—$70,000 USD