AV Technician Tier 2

POSITION OVERVIEW 

We are seeking an experienced and solutions-oriented AV Tier 2 Technician to support advanced video conferencing systems and in-room AV technology. The ideal candidate will demonstrate strong technical expertise in resolving complex issues—including equipment failures, physical malfunctions, and software configuration problems—while maintaining an excellent customer-facing manner. Proficiency in ticket management systems and strong administrative skills are also essential, ensuring accurate tracking, documentation, and timely resolution of support requests. 

In addition, this position includes responsibilities for supporting the commissioning of AV systems in retrofit projects and new builds, with a focus on meeting client specifications and maintaining high-quality performance standards. A commitment to professionalism, clear communication, and high-quality service delivery is essential in this client-focused role. 

 

WHAT YOU’LL DO 

• Perform maintenance, troubleshooting, and break/fix support for AV hardware and software across conference rooms, phone booths, huddle rooms, event spaces, and other office areas.
• Conduct daily and weekly preventive maintenance inspections to ensure AV systems are fully functional and meet global standards.
• Monitor and manage AV support tickets via Zendesk, ensuring timely resolution or appropriate escalation.
• Provide on-site and virtual support for corporate events, including setup, testing, operation, and takedown.
• Support the commissioning and turnover of new AV installations and retrofitted spaces.
• Maintain accurate inventory of AV equipment, organize storage areas, and coordinate e-waste and decommissioning of outdated gear.
• Assist with AV-related Moves, Adds, Changes, and Deletes (MACD) in office environments.
• Support IT-related technical inquiries and provide desktop assistance to on-site staff as needed.
• Test and validate new AV designs and solutions in coordination with engineering teams.
• Track and log all AV service activities accurately in the ticketing system to support reporting and analytics.
• Ensure AV systems, including digital signage, background music, LED walls, and lobby tech, operate reliably through proactive upkeep.
• Provide AV/IT support across the APAC region for onsite, offsite, and hybrid events. 

 

WHAT YOU’LL NEED TO SUCCEED 

• Ability to be self-motivated and accountable in a fast-paced, independent environment.
• Ability to think creatively as well as methodically regarding technical issues.
• Knowledge of enterprise production and video conferencing environments.
• Strong interpersonal, customer service, and conflict resolution skills.
• Willingness to learn and adapt to client culture.
• Ability to work both independently as well as with a team.
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work. 

 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

 

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

 

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