Customer Service & Support -Corporate Planning Section, Corporate Planning Department, Business Strategy Supervisory Department

Job Description:

About Organization:

Department Overview

We provide mobile communication services for corporations. We create mobile services for corporations, starting with strategy planning based on market research, and then proceeding through service planning, product planning, communication system development, and supply chain construction. We manage the entire process of delivering these services, which we have devised ourselves, to our customers through marketing, advertising, sales strategy planning and sales promotion, sales channel construction, etc.

Why We Hire

We focus on maximizing customer satisfaction by streamlining and improving operations, including BPO management and back-office support essential for running the communication center. We collaborate closely with various departments, such as Systems, Marketing, and Sales.

Position Details

We are the customer support organization within Rakuten Mobile's enterprise services division.

＜Role within the Business＞
・Planning and promoting improvement initiatives in customer support operations.
・Planning and building strategies to improve customer satisfaction.
・Productivity management of operational sites.

＜Specific Responsibilities＞
・Productivity management of local communication center sites.
・Internal coordination to resolve cases requiring investigation.
・Supplier management.
・Building, analyzing, and improving call flows.
・Sales support.
・Developing and maintaining operational manuals.

＜Desired Candidate Profile＞
・Someone who proactively embraces new challenges and can adapt to changing environments while achieving goals.
・Someone who can define their future career vision and take proactive steps toward realizing it.
・Someone who understands the organization's mission and strategy and can execute tasks accordingly.

Work Environment

Regular employees: 5
Temporary staff: 3

Mandatory Qualifications:

・Experience in customer support management

Desired Qualifications:

・Experience in the telecommunications industry
・Japanese and English communication skills

Others:

Additional information on Location

There is a possibility of this occurring from time to time due to organizational restructuring.

Additional information on Secondment

There is a possibility of this occurring from time to time due to organizational restructuring.

Additional information on Transfer

There is a possibility of this occurring from time to time due to organizational restructuring.

Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)