Network Operations Engineer III

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in production network and internet peering strategies

• Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.

• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues

• Working with multiple TAC vendors to fix the hardware issues

• Handle traffic and any other queries raised by ISP/partners

• Capable of driving the first level of Escalations reported by the team.

• Capability to prepare both Technical and Process MOP and circulating with other Team Leads.

• Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.

• Capability to drive data insights and report them on and as required.

• Participating in multiple meetings and providing weekly presentations related to Network Performance and Escalations.

• Work with ISP/vendors on fixing any issues related to network 

• Jointly working with the Regional and Other region Team Leads.

• Participate in 24/7 support with other teams across the globe. Some weekend work may be required. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 7+ years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of network and traffic peering

• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.

• Understanding of preparing root cause analysis for any network and server outages.  

• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

• Knowledgeable about the different Network Protocols like OSPF/ISIS and BGP

• Know-how knowledge about the DWDMs involving multiple vendors like Cienna, Infinera and Cisco NCS.

• Knowledgeable on Layer 1-3 troubleshooting.

Preferred Qualifications: 

• Experience working in a multi-vendor network environment. 

• Network certifications. CCNP/JNCIP preffered

• Any expertise in the field of Optical is a plus.