Billing Specialist

Job Title: Billing Specialist

Department: Meters and Billing

The TGI Story

A second-generation family-owned business for over 60 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners.

We are seeking a detail-oriented, customer-focused Billing Specialist to join our team. This is a great opportunity to join a fast-paced team that is focused on supporting the growth of our company.

TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

http://w3.tgioa.com/

Summary: This position is responsible for accurate and timely billing of customer contracts, supporting internal departments, and providing outstanding customer service to resolve billing inquiries. The ideal candidate will be comfortable working in a fast-paced environment, have strong analytical skills, and bring experience in both billing and customer service functions.

Primary Functions and Responsibilities: 

Billing Functions: 

• Complete billing of all contracts within the designated queue by the monthly accounting deadline.
• Reconcile invoices and resolve discrepancies.
• Generate and process customer invoices and credit memos accurately.
• Audit contract billing for accuracy; research and correct billing errors.
• Analyze invoice data and conduct contract billing research.
• Collaborate with Sales Representatives to answer billing and account history inquiries.

Customer Service:

• Build and maintain positive relationships with customers, team members, and internal departments.
• Respond to customer inquiries regarding invoices, services, and account issues in a timely and professional manner.
• Coordinate with internal departments (Service, Supplies, Collections, Sales) to fulfill customer requests and resolve billing issues.

Additional Duties: 

• Develop a working knowledge of Service department processes and software tools.
• Make approximately 60+ meter collection calls per day.
• Place 100+ major account service calls monthly.
• Monitor, update, and assist with the installation and troubleshooting of FM Audit software.
• Support service technicians in closing service calls.
• Assist myTGI customers with meter reading issues or denials.
• Support Supply and Collections teams with order and invoice inquiries.
• Perform other duties as assigned.

Experience:

• Minimum 4 years of customer service experience.
• At least 2 years of billing or accounting experience with knowledge of basic accounting principles.
• Experience with eAutomate is a plus but not required.
• Intermediate proficiency with Microsoft Excel (e.g., data entry, formulas, basic analysis).
• Associate or Bachelor's degree preferred, or equivalent work experience.

Skills & Abilities:

• Excellent interpersonal and communication skills (written, verbal, and diagram-based).
• Strong attention to detail, organization, and time management.
• Ability to multitask effectively in a high-volume, fast-paced environment.
• Dependable with excellent attendance and punctuality.
• Professional demeanor with a positive, team-oriented attitude.
• Ability to work independently or collaboratively within a team setting.
• Ability to draft professional correspondence and reports as needed.

Job Type: Full-time

Pay: 24$-27$ an hour

Benefits: Dental insurance, Health insurance, Vision Insurance, PTO, and 401(k)

Schedule: Monday to Friday (8:30 a.m. to 5:00 p.m. with a 60-minute non-paid)

Work Location: In-person: Brooklyn, NY (120 3rd St, Brooklyn, NY 11231)

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.