Senior Product Manager - Auth Gateway

Product Manager III - Auth Gateway

WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love.  We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and  strategic initiatives.  

As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine experiences, starting from the customer perspective. We are looking for a Product Manager III to own the execution and delivery of the product roadmap by collaborating across the business on the product roadmap with an emphasis on creating a simple, proactive and personalized experience. In this role, you’ll learn the end-to-end customer experience by assisting and supporting the Product Management team on their strategic roadmap. You will do this through performing and developing the following competencies: Strategic Mindset, Customer Obsessed, Results Focused, Insights Driven, Trusted Partner, Relevant Expertise.

About the team:

The mission of the Gateways team is to be the singular access point between the outside world and WEX for all card authorization activities. As a technical platform team, we build and operate the underlying infrastructure that enables secure, scalable, and consistent transaction flow across WEX - powering customer-facing products without directly owning the end-user experience.

What you’ll do:

• Deliver best in class experiences and enabling capabilities that delight customers and win in the market.

• Deeply understand the external market and customer needs to define the priorities and inspire the broader team.

• Build the product roadmap, define user stories, and drive tradeoff decisions. 

• Lead 1-2 scrum teams to align on mission and deliver great results iteratively

• Leverage qualitative and quantitative data to measure results, inform roadmap and achieve benefit, adoption and financial results.

• Cross collaborate with Sr. PMs / Analytics / UX on product research to come up with disruptive solutions.

• Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business 

• Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and begin to build bridges across groups

How you’ll engage:

• Strategic Mindset:  Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value

• Customer Obsessed: Deeply understand our customers’ needs through customer empathy, data and prioritize work

• Results Focused:  Leverage data to understand how the product is performing and prioritize work 

• Insights Driven:  Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap

• Trusted Partner:   Appreciate and comprehend different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate 

• Relevant Expertise: Bring a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset.

Experience you’ll bring: 

• Solid Product Management experience delivering world class software or capabilities.

• Proven ability to work closely with engineering teams and other product teams to prioritize and deliver features.

• Experience with APIs and application/technology integration.

• Experience of identifying customer problems, roadmap prioritization, writing detailed requirement documents, managing a backlog and maintaining thorough documentation.

• Strong execution skills, with a focus on driving results.

• Experience writing hypotheses, experimenting, and following a “build, test, iterate”  approach .

• Experience embracing an end-to-end view of the product lifecycle, including discovery, first use and support.

• Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and influence others.

• Strong written and verbal communication skills, including the ability to inspire teams around a vision and influence key stakeholders.

• Curious and a learning mindset.

• Undergraduate degree required, advanced degree is a plus.