Health Services Coordinator

Job Purpose

The Health Coordinator supports the medical and treatment teams to coordinate care and assist in maintaining client treatment plans through adhering to youth medical appointments, coordination of transportation for external appointments and to/from home passes; assisting with the Nurse to provide education to the youth and staff regarding medical cares for each youth; participating with providers to respond to youth medical/injury events through phone, email and faxes; functions within professional, regulatory, accreditation, and organizational standards. This role focuses on assisting in delivery of health-related training programs alongside the Nurse, helping to ensure that staff meet the agency's standards and best practices for residential care.

Essential Functions

• Assists Nurse with reporting of youth care concerns, documentation, review of appointment and discharge summaries.
• Coordinates and supports medication administration processes and procedures. Adhere to all training requirements associated with medication administration.
• Coordinates schedule with dental bus and youth medical appointments to ensure youth are scheduled in a timely manner.
• Provide safe transportation of youth to their appointments. Of note, some transportation activity may include several hours of driving, pending the location of appointments, as we serve youth across the state of Wisconsin.
•  Tracks, reports, and maintains health data by documenting infection control practices, including staff TB skin testing and related reporting; supporting PQI data collection; tracking and reporting health issues, including state reporting of communicable diseases.

Job Responsibilities

• Collaborate with, and take direction from the nurse to ensure the needs of the youth and staff are met from a nursing perspective
  • Provide administrative support to the nurse as needed
  • Complete assigned tasks as needed
• Maintain schedule for all youth of external appointments, including rescheduling and follow-up appointments, track routine youth appointments to ensure youth maintain all required appointments
  • Collaborate with residential team to ensure youth appointments are able to occur from a scheduling and programming perspective
  • Ensure clear communication is maintained with all needed staff/teams
• Safely drive youth to between Rawhide campus and scheduled appointment locations.
  • Comply with all traffic laws and Rawhide safety policies to maintain a safe transportation environment. 
  • Conduct vehicle checks before and after each trip and complete all required documentation (e.g. passenger logs, timesheets, incident reports).  Report any maintenance needs.
• Manage pharmacy needs, including picking up, verification of, and delivery of medications in a responsible and accurate manner
  • Maintain flexibility in the ability to pick up medications on short notice
• Maintain Professional and Technical Knowledge
  • Maintain professional and technical knowledge by completing required trainings for medication administration, direct care work with youth, and other trainings as assigned
• Protects the Credibility of the Rawhide Mission
  • Complying with the Rawhide standard of conduct
  • Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide
• Contributes to Team Effort
  • Performing other duties as directed or assigned by supervisor

• Meet one of the following qualifications:
  • Have an associate or bachelor’s degree with a focus on child and youth care work or in a social or behavioral science field
  • Have at least 1 year of successful experience working in a recognized child welfare setting for the type of population served by Rawhide
  • Completion of Rawhide’s supervised traineeship program
• Minimum of 1–2 years of experience in staff scheduling, workforce management, or a similar role in a healthcare, social services, or direct-care setting
• Proficiency in Microsoft Office Suite (Excel, Word, Teams)
  • Familiarity with scheduling software and workforce management tools is a plus
• Strong organizational and time-management skills. Problem-solving mindset with attention to detail and accuracy. Ability to multitask and work under pressure to meet deadlines.  Ability to think critically and creatively. 
• Ability to safely drive a company vehicle and feel comfortable transporting youth
• Ability to handle sensitive situations with professionalism and confidentiality. 

Working Conditions

• This role involves sitting for extended periods, assisting passengers, and occasional lifting or bending. 
• Physically able to meet the demands of the position, including providing therapeutic physical restraints.
• Driving in varying weather and traffic conditions required; must be able to safely drive up to 5 or 6 hours a day, pending campus needs

Benefit Overview:

• Competitive Pay 
• Medical, Dental & Vision Insurance
• Competitive 401k plan
• 10 paid Holidays
• PTO, VTO, Wellness Day, & Floating Holiday
• 5 Weeks Paid Sabbatical Leave
• Onsite Café (New London)
• Tuition Reimbursement
• Nature Trails/Waterfront on 600+ acres (New London)
• Onsite Fitness Center and Gymnasium (New London)
• Employee Assistance Program (EAP)
• Jury Duty Leave
• Bereavement Leave