LTC PHARMACY TECHNICIAN - TRIAGE/CLARIFICATIONS

If you believe in enjoying your workdays, having balance in your life, being rewarded for strong performance, and getting opportunities to learn and grow, wed love to talk to you about joining our family.

We offer competitive compensation that includes:

• Generous paid time off (PTO) program plus paid time for catastrophic illness
• Paid life insurance
• Medical, dental, and vision benefits
• Excellent 401(k) program with company match
• Tuition reimbursement program
• Discounted Forum-wear
• Discounted prescription & OTC purchase program

For more than 50 years, we've served those who cannot care for themselves and the heroes who care for them. Join us in helping long-term care facilities improve resident care by making medications easier.

Were a diverse, yet close-knit, team of hard workers committed to using technology and Lean Six Sigma to improve quality, eliminate unnecessary work, and support an employee-driven culture.

Join one of the Best Places to Work in Illinois while making a real difference in peoples lives. Apply here or check us out: Life @ Forum at www.forumpharmacy.com, or on Facebook, Linked In, or Glassdoor.

Functions

• Triage customer service requests by department, urgency, and response required.
• Manage the receipt, resolution, and association of faxed prescriptions or refill requests in a computer-based document management system.
• Handle non-clinical customer inquiries, functioning as the primary resource in handling questions from routine to complex in a fast-paced, call-center environment:
• Answer and handle each call in an efficient, courteous, and professional manner.
• Utilize pharmacy information system and other provided resources to accurately address caller questions.
• Ensure first-call resolution of questions/issues; effectively assess customer needs; request additional help and escalate to pharmacists or appropriate leadership as needed.
• Research questions, issues, and concerns as directed by management.
• Verify that order information is complete and accurate.
• Under the supervision of a Pharmacist, research, clarify, resolve, and document order issues, questions, and missing data with facility staff in a timely manner.
• Enter data and process new prescriptions and refills.
• File documentation as required by Forum and pharmacy regulations.
• Ensure the privacy and confidentiality of data as required by HIPAA, as well as company and departmental guidelines.
• Work accurately, efficiently, and consistently, in keeping with the company’s policies and procedures.
• Assist in the organization and utilization of equipment and supplies in a cost-effective manner.
• Support management and Training Specialists in training new order-entry staff.
• Work with all departments to ensure that all aspects of order entry operate efficiently and effectively.
• Work with employees to ensure that required tasks and communications are appropriately completed and documented before end of shift.
• Develop technical knowledge of the products/services provided by the pharmacy and be able to provide information of same to others upon request.
• Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the services offered by the pharmacy.
• Attend and participate in huddles, pharmacy meetings, and special events.
• Assist with implementation of quality improvement program to meet company and accreditation standards.
• Comply with all applicable company policies, procedures, and patient protocols. 
• Comply with all current government regulations and professional standards respecting patient care.
• Additional duties as assigned.

Requirements

• Current unencumbered license in the state of practice: Certified Pharmacy Technician (certification not required for Illinois Pharmacy Technicians licensed before 2008).
• High School diploma or graduate equivalent degree. College preferred.
• 3-5 years’ experience in a specialized order-entry environment, preferably long-term care or hospital pharmacy.
• Excellent communication skills, including the ability to read, write and speak the English language in an understandable manner.
• Excellent computer skills, including familiarity with basic Microsoft Office; must demonstrate competence with Forum’s document management and pharmacy information software after appropriate training.
• Strong data entry and 10-key skills.
• Basic math skills.
• Strong attention to detail.
• Good organizational ability.
• Ability to work in fast-paced, production environment.
• Willingness to work a flexible schedule based on business needs.