Front Desk Associate/Manager in Training

Responsive recruiter Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Training & development

Who We Are: Located in Carmel Valley, Scenthound is not your everyday dog grooming shop. We are a revolutionary concept focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!
Perks and Benefits:

• Direct career growth path to Management positions (Assistant General Manager/Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Total Compensation - $23-27/hr. 
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership
• Base pay is $18 - $21 an hour. Can expect $5.00-$6.00 additional per hour based on tips and commissions incentives. 
• Opportunity for base pay increase/raise after 3 months of employment, contingent on performance

About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires:

• A passion for dogs and dog health & wellness and willingness to work directly with dogs! 
• Sales experience and confidence (membership sales are highly valued!) 
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• Reliable transportation 
• Willingness to work in a smoke-free environment 

Who We Are Looking For:We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager 

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Compensation: $23.00 - $27.00 per hour