Accounts Receivable Manager (766)

Summary: The Accounts Receivable (AR) Manager will lead and oversee our accounts receivable operations. This role is responsible for managing the AR team, ensuring the timely collection of outstanding receivables, maintaining accurate records, and supporting overall cash flow objectives.

Essential Duties and Responsibilities:

• Oversee the full accounts receivable cycle, including billing, collections, cash application, and reconciliations.
• Manage and support AR team members, including performance evaluations, training, and workload distribution.
• Monitor aging reports and drive effective collection strategies to minimize past-due accounts.
• Collaborate with sales, customer service, and legal teams to resolve billing and collection issues.
• Ensure timely and accurate customer invoicing and payment processing.
• Maintain accurate and up-to-date customer account records in the ERP system.
• Prepare AR-related reports and metrics for management, including DSO (Days Sales Outstanding) and cash forecasting.
• Support external audits by providing required documentation and analysis.
• Recommend and implement process improvements to increase efficiency and accuracy in AR operations.
• Ensure compliance with company policies, internal controls, and accounting standards (e.g., GAAP).
• Collaborate with other departments to streamline operations.
• Handle escalated inquiries from customers and internal staff.
• Perform all other duties as assigned.

Education, Experience, and Qualifications:

• Bachelor's degree in Accounting, Finance, or related field, preferred
• 5+ years of experience in accounts receivable or a related field
• Proven leadership and supervisory experience
• Strong understanding of accounting principles and practices
• Proficient in Microsoft Office Suite, especially Excel, and in ERP systems
• Experience in managing a team

Language Skills: Must speak English. Bilingual (English/Spanish) is highly desirable.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Communication (General) – Excellent communication and interpersonal skills.

Communication (Oral) – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Communication (Written) – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; can read and interpret written information.

Cost Consciousness: Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.

Customer Service—The Finance Department provides service and support to the entire Company, serving customers across the Company. It manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.

Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Detail Oriented – Must be an organized professional with an excellent eye for detail.

Diversity—Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethics/Integrity – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment. Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Knowledge – Solid knowledge of U.S. GAAP (Generally Accepted Accounting Principles) and regulations. Excellent understanding of accounting and financial processes (budgeting, financial closure, financial reporting, etc.). Knowledge of data analysis, budgeting, and forecasting.

Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.  Must be highly reliable and able to carry out tasks autonomously and collaboratively.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Motivation – Self-motivated and a self-starter. Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against the standard of excellence; Takes calculated risks to accomplish goals. Persistent and results-oriented.

Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization's goals and values; benefits the organization through outside activities; supports affirmative action and respects diversity.

Planning/Organizing—Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Well-organized with the ability to prioritize.

Problem Solving – Strong problem-solving ability. Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Professionalism – Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and within budget; manages project team activities.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Quantity – Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly.

Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Strategic Thinking: Develops strategies to achieve organizational goals; understands the organization's strengths and weaknesses; analyzes the market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts team success above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Technical Skills – Pursues training and development opportunities; Strives to build knowledge and skills continuously; Shares expertise with others.

Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.  While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use their hands to forge, handle, or feel objects, and to talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment — The noise level in the work environment is usually quiet..