Systems Operations & Admin, Off

Role Summary & Role Description

Who we are looking for

• Seeking a Trade Floor Support Analyst who will join a global team dedicated to supporting the trading environment for a global financial institution. The candidate should have extensive working knowledge and understanding of the Windows Operating System platforms (i.e. Windows 11, Citrix and various other technology platforms, etc.) with ability to build, maintain and configure systems following company standards and guidelines.  In this role you will communicate directly with end users, investigate, and understand issues to provide solutions / resolutions in a timely manner.

What you will be responsible for

As IT Desktop & Trade Floor Support you will

• Act as first point of contact via telephone, email and walk-up to troubleshoot and resolve technology related incidents and requests.
• Build and deploy PCs/laptops using in-house process, adhering to asset management requirements.
• Support in-house trader and mobile telephony teams with end user requests.
• Support trader phone system – IPC Turrets

• Able to collaborate with second and third level technology teams for urgent or complex issues.
• Interface with external vendors to triage application connectivity issues.
• Good understanding and experience of Active directory permissions, GPOs, security groups and file permissions.
• Excellent working knowledge of Microsoft product suite Windows 10/11, Office (365) product suite, to include excellent understanding of Azure account/endpoints troubleshooting in a hybrid cloud environment.
• Good working knowledge of networking TCPIP and associated protocols.
• Knowledge of Market Data applications and associated post trade platforms (Refinitiv product suite/Bloomberg/Minerva).Basic understanding of software development tools.

Core/Must have skills

Strong critical thinking, problem solving, and decision-making skills required

Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems as it relates to our trading environment

Excellent customer service and relationship building skills

Excellent troubleshooting and analytical skills, with the ability to perform RCA where required

Ability to be clear and concise in communication of technical information to both technical and non-technical users of all organizational levels

Good written and verbal communications skills. Proficiency in English language

Good to have skills

Able to work under pressure and own direction when prioritizing workloads.

Teamwork and approachable can-do attitude, combined with a self-motivated approach to daily tasks

Work Schedule

On-premise with some early morning shifts, weekend and public holiday support coverage on a rotation basis.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers