Sr Director Implementation

ADP is Hiring a Sr Director Implementation

 

To lead and manage Implementation activities for the Italian Implementation organization. Responsibility for ensuring client relationship/expectation management and the Project team's ability to deliver client requirements within project deadlines and budget.

 

KEY RESPONSIBILITIES:

• Ensure ongoing project compliance to methodology and standards through quality assurance and post implementation reviews.
• Facilitate project issue resolution by providing guidance, direction or escalation as appropriate and proactively identify and mitigate high level risks across all projects.
• Attending project Steering Committee meetings as ADP executive representative as appropriate
• Providing support to the sales organization in pursuit of opportunities in relation to implementation strategies and other product related matters and actively participate in significant new business opportunities.
• Actively monitoring and guiding all activities of Direct & Indirect reports .

• Monitor overall project financial performance to proactively minimize and mitigate cost overruns
• Responsible for the direction and supervision of staff with regards to training/coaching, motivation and development
• Managing project quality assurance review reports and post implementation evaluation processes while ensuring coordination and completion of agreed upon action items.
• Effective management of resources to ensure quality, consistency, cost effectiveness and excellence of implementation.
• Ensure customer satisfaction measured through NPS
• Ensure all processes are delivered using a consistent ‘best practice’ approach.
• Maintain awareness and support of ADP policies and procedures
• Understand client business needs, participate in solution development and effectively communicate solutions

KEY DUTIES/TASKS:

• Day to day management of team through development of direct reports including appraisals, performance management, development and training.
• Building professional relationships with staff and clients; position and represent ADP internally and externally.
• Execute the company strategy and ensuring consistency in implementation
• Understand the customer business needs and add value to the business relationship by acting in a consultative manner.
• Support actively sales as well as being a visible presence in the business community to ensure ADP interests are maximized
• Lead and participate in workshops to drive continuous improvement within the department
• Conduct root cause analysis and implement solutions to improve the client experience
• Ensure correct resourcing through detailed forecasting, capacity planning and resource management

 EDUCATION , SKILL AND EXPERIENCE:

• Degree level
• Very good English written and spoken capability
• Extensive people management & client facing experience
• Strong leadership and performance management experience.
• Strong coaching skills and ability to create an effective and collaborative working environment
• Strong process management/improvement experience.
• A good understanding of payroll and/or software solutions is desirable    
• Change & Transformational experience
• C-Suite level Client Relationship Management
• Executive level communication & presentation skills
• Ability to influence and navigate a matrix organization.
• At least 5 years’ experience in a senior delivery management role leading a team of managers

 

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