HR Service Center Specialist

HR Service Center Specialist

 

Purpose

ADP builds a trust-based relationship with our clients and guides them on how to get the most from our Human Capital

Management (HCM) solutions. We stand for our Vision to "Be the world's authority on helping organizations focus on what matters". We’re the go-to team. The problem solvers and solutions providers. Ready to anticipate, respond and exceed expectations.

Our HR Service Center Specialist actively contributes to ADP continuous success by helping ADP associates internationally to manage their HR related queries. The position holds an important role participating in development Global HR Shared Service in ADP.

Function

The role of the HR Service Center Specialist is to provide first line support for ADP associates from EMEA region according to country legislation and acting as their point of contact for HR-related topics. In addition, this role is responsible to maintain up to date knowledge base.

 

Key Responsibilities:

1. Customer service (via phone, e-mail, chat and tickets)
2. HR admin support (starter-leaver documents, verification of employment…)
3. Global HR application support (AC, StandOut, MyLink2Learn…)
4. Ensure the requests are completed according to service level agreement.
5. Keeping standard approach (case handling standards, knowledge database, SOP)

 

Skills and Relevant Work Experience

• Basic understanding of Payroll and HR admin processes.
• Language skills (min. 2 languages: English plus other)
• Ability to multi-task and prioritize work
• Technology- savvy
• Excellent verbal and written communication skills
• Problem solving skills