MAS BTS Client Service Team Leader

Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) 2 -3 years SME, mentor or supervisory experience (Required) Proven proficiency in prioritizing critical client issues and managing workflow. (Required) Proficiency in the use of PC applications. (Required) Working knowledge of payroll and benefit administration is helpful. (Highly Preferred) Qualifications Delivering world-class service and satisfaction to all clients internal, external, diverse and emerging. Maintaining focus to deliver results in a fast-pace and diverse environment. Motivating and managing exceptional team performance, making the most of associates diverse strengths and skills. Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations. Providing opportunities, guidance and feedback to help all associates continuously learn, discover process improvements and contribute to ADPs overall success. Holding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values. Reinforcing our vision and strategy through words and actions to support ADP business goals. Sharing ideas and information across diverse audiences to drive our business. Using good judgment and risk assessment to make business decisions that keep the overall benefit to ADP in mind.