Technical Support Specialist

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

AspenTech is an AI-powered software company helping the world’s leading energy, chemical and engineering companies succeed in their digital transformation, making their operations more efficient and reducing impact on the environment. At AspenTech, you will be part of a global market-leading company with the goal of double-digit growth and a blue-chip customer base. We offer the opportunity to make an impact, to drive innovation and to be an agent of positive change.  
Customer Support and Training teams are responsible for resolving customer issues, ensuring any customer experience is delivered to high quality standards and training, and working amongst cross-functional teams for the best solutions. Our goal is to continuously provide product improvements, business growth, with the highest level of customer satisfaction. 

Your Impact

• Troubleshoot & resolve installation and licensing problems reported by the customer base using AspenTech’s proprietary software
• Communicate with customers through phone, chat, web-conferencing, email and in-person
• Own escalation of all assigned customer issues and drive the resolution cross-functionally within AspenTech
• Author technical white papers for publication to AspenTech’s web knowledgebase
• Function as a subject matter expert (SME) in AspenTech’s pre-release beta software testing program to drive improved product quality
• Deploy AspenTech solutions in customer business environments
• Execute various departmental improvement projects as needed

What You'll Need

• Bachelor’s or master’s degree in Computer science or closely related discipline
• 1-3 years of relevant experience. University experience may count.
• Detail-oriented with hands-on problem-solving skills
• Prior exposure to AspenTech products or competitor tools is beneficial
• Strong written and verbal communication skills.  Ability to present complex information in a clear and concise manner.
• Strong customer first mindset, with the ability to identify opportunities that create value for customers
• Ability to manage multiple responsibilities and competing priorities