PPLS Employee & External Life Cycle Specialist, South Asia

• Position: PPLS Employee & External Life Cycle Specialist, South Asia

• Reporting to: PPLS Supervisor, South Asia and People Business Partner, Malaysia

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market. We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet. That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core. 

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands. This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers. We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification. 

Join us on our mission. Health. In your hands

Opella Mission and Vision

At Opella Healthcare, we are united by one shared Mission – we work passionately every day, to put Health in Your Hands. We are committed to making healthcare as simple as it should be, thus helping people help themselves. This Mission is the core of our philosophy, driving all that we do to focus on people—our consumers, customers, healthcare professionals, employees, and the Opella Brands that support them.

As a top-three global player in Consumer Healthcare, we are raising the bar with a bold ambition to grow, perform, and outpace the market. We aim to build a more agile and responsive organization capable of delivering our Vision and Mission.

To achieve this, we need exceptional talent to shape Opella’s future and help us succeed. Together, we embrace our Challenger spirit, driven by our commitment to be Outcome-obsessed, Courageous, Radically Simple, and All-In Together.

Global Business Services (GBS) was established as a new transversal, multi-disciplinary function supporting and accelerating Opella as a Consumer Healthcare business through the implementation of a set of operational legal presence across in-scope markets. Opella Global Business Services (GBS) drives transformation projects to ensure it delivers best in class processes in terms of quality, cost, performance, customer satisfaction and needs, supported by high quality master data and performance KPIs. Within GBS, the services related to HR or People operations is managed by a service line namely People Services (PPLS).

Therefore, GBS PPLS is looking for an Employee and External Life Cycle Specialist (EELC) supporting South Asia countries with immediate hiring needs for China.  A PPLS EELC Specialist typically manages the following areas of the process:

• Organization & Employee Master Data: data accuracy and data completeness

• Employee Life Cycle Management: from pre-onboarding, hiring to retiring, including contract and job changes

• Employee queries: global and local articles, ticketing

• External Workforce: data management, onboarding and offboarding

• Transversal: reporting, compliance, continuous improvement

The PPLS EELC Specialist reports to PPLS Supervisor South Asia. The position will work closely with the Time to Payroll Specialists, Local Business Partner as well as HR, Legal, Compliance, Digital and third-party providers.

We are hiring across all levels, from junior to senior, as our team continues to grow.

Main Responsibilities

During the first months of joining the People Services team, the EELC Specialist will receive knowledge transfer from their buddy related to the role. This will include sharing documents and work shadowing. The following detailed activities will be the main activities of the role, but special projects can be added regularly based upon the evolving priorities of GBS. Main support for Employee and External Employee Life Cycle activities for China and back up for other countries in Asia depending on business needs.

Employee Life Cycle:

• Manage Entry, contract event, Leave of Absence, leave encashment, carry forward leave, career moves, Exit, International hiring and moves, reporting

• Work with external vendors on Workday leave & CRM leave validations

• Liaise with HR, Managers, Digital, Facilities, Security whenever needed

• Support in submission of regular statistical reports on HR information by collecting, analyzing, and summarizing data

• Conduct Workday training sessions for employees and people manager 

• Support monthly reconciliation between Payroll and Workday systems to ensure Workday data is correct

• Support where required on submission of employee data

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Employee Queries:​

• Manage and promote articles available as Self Service – Level 0

• Ensure a customer experience when responding to employee queries

• Apply the Service Level Agreement and monitor KPIs

• Ensure that all tickets for the team are being closed as per the SLA’s defined

External Workforce (EWF):​

• After recruitment is finalized, update the system with EWF data

• Manage on and offboarding

• Manage queries related to External Workforce

• Manage EWF reporting

• Liaise with HR and Procurement whenever needed

Contract Management:

• Draft, prepare, and issue employment contracts to selected candidates based on approved templates and job offers

• Ensure accuracy of compensation, benefits, and employment terms in each contract

• Coordinate with HR and Rewards team to customize offer letters when required

Pre-Onboarding Preparation and Checks:

• New joiner document collection: Communicate with new hires to collect all necessary documentation (e.g., identification card, academic certificates, bank account, etc.) Store/ save necessary documentation online and file physical employee files

• Background checks: Initiate and manage background checks for all new employees in accordance with company procedures and policies, Liaise with third-party background check service providers to ensure timely and accurate reporting, Review background check reports and flag any discrepancies or concerns to P&C for further investigation

• Support to perform other relevant pre-onboarding checks and activities where required, e.g. pre-employment medical check, visa check, raising PO and manage background check service invoices

• Transversal: You will closely work with PPLS Payroll Specialists applying our global Core Model, Actively contribute to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and HR partners in their day-to-day administrative tasks, Contribute and drive Continuous Improvement process by providing feedback on known issues, propose ideas, take initiatives, share best practices, Support in various business initiatives such as new merger or acquisition, divestiture, new technology, outsourcing projects etc.

Expected Skills

Experience:

• Experience in Human Resources or customer service or care experience within a shared service environment

• Experience with multicultural organization

• Experience with transformation projects (technical and/or functional)

• Experience with case management application(s)

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Soft skills:

• Self-organization skills, prioritizes effectively

• Strong communication and customer services skills

• Capable of handling difficult situations by demonstrating professionalism and confidentiality

• Ability to work with a team to create effective strategies and meet team goals

• Customer oriented mindset

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Technical skills:

• General knowledge of Human Resources policies and procedures

• Previous experience with Workday or similar Global HR systems

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Education:

• BA/ BSc or Equivalent in HR or related discipline

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Languages:

• Excellent written and verbal communication skills in Chinese and English

Why us? 

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day. 

We Are Challengers. 

We are dedicated to making self-care as simple as it should be. That starts with our culture. We are challengers by nature, and this is how we do things: 

All In Together: We keep each other honest and have each other's backs. 

Courageous: We break boundaries and take thoughtful risks with creativity. 

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity. 

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be. 

Join us on our mission. Health. In your hands. 

www.opella.com/en/careers