Junior Customer Experience Agent

Are you ready to kickstart your career with a leading Professional Skincare Brand?

• Global number one Professional Skin Care Company
• Career progression opportunities within a multinational organisation
• Incredible work culture that supports openness and connectivity
• Competitive salary package including performance bonus

Life at Dermalogica

At Dermalogica we value innovation, commitment, and excellence. Our tribe embody our core values, are passionate about innovation, and are passionate about educating and delivering outstanding services to our customers. We believe in our people and what they are capable of and we offer a suite of rewards including:

• Flexible working arrangements
• Countless opportunities for education and development including mentoring, access to Unilever’s learning Hub, access to Dermalogica’s Post-Graduate Education, and LinkedIn Learning
• Monthly Product Allocation
• Income protection insurance
• Mental Health & Wellbeing Program
• Counselling through our Employee Assist Program
• Generous parental support program

The Company

Dermalogica, the world’s leading professional skin care brand, partnered with Unilever, a world leader in personal care, are redefining skin care worldwide. Forming the cornerstone of Unilever’s Prestige Personal Care Division, Dermalogica continues to be an entrepreneurial company that fosters personal well-being and integrity in a hands-on environment making us one of the world's most respected skin care lines.

The Role (12-month Fixed Term Contract | Full-Time | Hybrid Working Arrangements)

We are looking for a motivated individual who is ready to launch their career in the Skincare Industry. In this role, the primary duties includes:

• Assist customer with product knowledge relating to sales and their order process in a polite and professional manner

• Assist stockists with account queries and provide information on promotions

• Perform reception duties in an efficient, professional, and courteous manner when required

• Answer a high volume of calls and maintain a rapid response rate

• Manage all consumer orders, emails and phone calls

• Perform routine clerical tasks as assigned and for other departments as required

• Operate a variety of standard office systems

• Assist stockists and consumers with base level I.T support

• Maintain and update customer records

• General customer service support over the phone, email and live chat

• Respond to customer queries and/or complaints in a timely manner

• Build and maintain effective working relationships internal/external customers

• Ensure customers are aware of our promotions

About You

We are looking for a dynamic, enthusiastic and well-presented team player to join our Customer Service team in a full-time capacity. The ideal candidate will have:

• 1-year experience in a similar role an advantage but not required

• Excellent people skills

• Good Communication Skills

• Competent computer skills in Excel, Word and Outlook

• The ability to continually problem solve and deliver an outcome in the best interest of the customer and the organisation

• Dermalogica product knowledge an advantage but not necessary

• Committed team member

What's on offer

We are all about innovation, commitment and excellence. That means we look for people who embody our core values, are passionate about innovation, and are passionate about educating and delivering outstanding services to our customers and just importantly we believe in our people and what they are capable of, which is why our team members are rewarded right from the beginning. These are just some of the amazing perks and rewards on offer:

• Ongoing training and development

• $100 Monthly Product Allocation

• Bonus Referral Program

• 40% off treatments at Dermalogica Concepts Stores

• Opportunity to work for a global business

• Career progression within a multinational company

Next Steps

Our unique and positive culture ensures employees are surrounded with incredible and inspiring people, amazing opportunities, experiences and challenges, enabling them to be the best they can be in everything they choose to do. If you want to be a part of the next chapter in Dermalogica’s rich history of success and if this sounds like the company culture and career opportunity you’re seeking, then please click apply now. We ensure to provide you with the tools to flourish in an environment that is energetic, highly professional, innovative, and extremely exciting!

After submitting your application, you may receive an email invitation to complete an initial online video interview. Simply complete your interview at a time and place that suits you, within the timeframe provided. Video interviews give us more flexibility in our initial hiring process and offer you a chance to provide a more personal impression of you.

Applicants must reside in Australia and have appropriate working rights.