Dynamics System Analyst

Description

𝘢𝘣𝘳𝘢 𝘪𝘴 𝘭𝘰𝘰𝘬𝘪𝘯𝘨 𝘧𝘰𝘳 𝘢 𝘋𝘺𝘯𝘢𝘮𝘪𝘤𝘴 𝘚𝘺𝘴𝘵𝘦𝘮 𝘈𝘯𝘢𝘭𝘺𝘴𝘵 𝘵𝘰 𝘫𝘰𝘪𝘯 𝘵𝘩𝘦 𝘊𝘙𝘔 𝘋𝘪𝘷𝘪𝘴𝘪𝘰𝘯 𝘢𝘴 𝘱𝘢𝘳𝘵 𝘰𝘧 𝘪𝘵𝘴 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘢𝘤𝘵𝘪𝘷𝘪𝘵𝘺 

• Analyze and define business requirements for CRM systems, with a focus on Microsoft Dynamics 365 CRM.
• Lead requirement gathering sessions and produce functional and technical specifications.
• Configure and implement CRM components: entities/tables, fields, forms, views, business rules, workflows, Power Automate flows, and Business Process Flows.
• Manage security roles, permissions, and team structures within the CRM.

Requirements

• 5+ years of experience in CRM Dynamics systems analysis.
• Proven experience writing functional and technical specifications and translating business needs into system configurations.
• Hands-on involvement in CRM implementation, customization, integration, testing, and user training.
• Strong knowledge of Dynamics 365 modules (Sales, Customer Service)