Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn on a mission to revolutionize the payroll and payments industry. With over $400M raised from tier-one investors, our innovative technology offers a comprehensive solution for managing global workforces, spanning everything from hiring and onboarding to paying employees in over 160 countries.

We are looking for a Partnership Success Manager to join our Operations team at Papaya Global.

Key Responsibilities:

Partner Relationship & Account Management

Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)
Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
Drive partner engagement, satisfaction, and performance
Manage escalations with a proactive and solutions-oriented approach
Ensure partner alignment with business goals, SLAs, and performance standards

Project & Operational Excellence

Lead and coordinate strategic client cycles, onboarding, and transition plans
Monitor and support high-risk clients and complex implementations
Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)

Commercial & Strategic Oversight

Oversee commercial aspects including service scope documentation and pricing alignment
Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network

Data & Knowledge Management

Maintain accurate partner data in Salesforce, generate reports and insights
Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
Promote knowledge sharing and process consistency across regions and projects

Performance & Process Optimization

Evaluate partner performance regularly and implement continuous improvement plans
Establish and maintain clear operational guidelines and best practices
Actively manage workflows, SLAs, and service delivery standards

Requirements

3–5 years’ experience in partner success, account management, or operations in a global environment
Exceptional interpersonal and communication skills
Strong analytical and problem-solving abilities
Experience with Salesforce (must)
Comfortable managing multiple projects and priorities
Fluent in English; additional languages are a plus
Background in payroll, HR tech is a big advantage

Nice to have

None