Customer Success Specialist

Key Roles & Deliverables :

1. Act as a trusted advisor for customers implementing Azure infrastructure, services, and security frameworks.
2. Lead onboarding, training, and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g., Defender, Sentinel, Entra).
3. Monitor customer health, usage, and satisfaction to proactively address risks and promote solution value.
4. Drive adoption of Azure-native security tools and best practices to strengthen cloud environments.
5. Collaborate with technical delivery, cloud architecture, and support teams to ensure customer success and alignment.
6. Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders.
7. Maintain a deep understanding of Microsoft’s Azure & Security roadmap to guide clients on optimization and innovation.
8. Identify expansion and upsell opportunities in areas like Azure cost optimization, compliance, Zero Trust architecture, etc.

Qualification & Experience :

1. B. Tech (Computer Science, Electronics etc.)
2. 5-8+ years in Customer Success, Technical Account Management, or Cloud Consulting with a focus on Azure and/or cybersecurity.
3. Strong knowledge of Microsoft Azure, including core services (IaaS, PaaS), networking, identity, and security features.
4. Familiarity with Security solutions: Defender for Cloud, SIEM, SOAR, VAPT, SOC, Purview, etc.

Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.