Key Account Manager

Main Accountabilities

• Develop and execute strategic sales plans for assigned key customers, selected products and target market segments  to achieve sales and margin objectives.
• Establish and maintain strong relationships with directly assigned customers and ensure a high level of technical and commercial support to maximise the customers potential and long-term partnership.   
• Identify and pursue new opportunities within the assigned customer base and broader market expanding Azelis’ product offering and customer portfolio in Food & Nutrition
• Lead commercial negotiations with a strategic and value-driven approach, ensuring optimal outcomes for both Azelis and the customer.
•  Collaborate with internal Product Managers to align customer solutions with available supplier portfolios and ensure timely support for commercial initiatives.
• Manage customer forecasts and stock levels to ensure supply continuity and optimise inventory.
• Leverage and manage Azelis and customer portals to streamline communication, planning and new business development.
•  Maintain accurate and up-to-date information in the CRM system, capturing customer interactions, project pipeline status, and opportunity progress as part of your daily work.
• Provide market intelligence and timely reporting to the Commercial Director, using Azelis reporting tools (BI) and sales reports.
• Collaborate cross-functionally with SHEQ, regulatory, and supply chain teams to ensure seamless customer experience and internal execution. To ensure that all company policies and values are upheld in their entirety and to ensure that the business is represented both professionally and ethically in all dealings both internal and external
• Follow the Responsible Care programme adopted by Azelis to achieve continuous improvement in the areas of safety, health and environmental management
• Other responsibilities as agree.

Qualification & Skills

• 5 years’ experience in a commercial and customer-facing role within the food, nutrition, or health ingredients industry
• Tertiary qualification in Food Science, Nutrition, or a related scientific field (bachelor’s degree or similar).
• Strong technical understanding of food ingredients and their applications, with the ability to translate complex information into customer-centric solutions.
• Self-starter with initiative, resilience, and a proactive approach to identifying and capitalising on new opportunities.
• Proven ability to grow and manage B2B customer accounts in a competitive environment.
• Excellent interpersonal, relationship-building and communication skills, from R&D to senior management.
• Organised, and able to manage multiple priorities effectively.
• Confident using CRM tools and reporting systems.
• Willingness to learn, adapt, and contribute to a high-performing team.