Head of Operations, Open Ended Funds, New Zealand

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Head of Operations - Open Ended Funds, New Zealand

Location : Auckland

Description

The Head of Operations is responsible for the overall end to end delivery of Unit Pricing, Fund Accounting and Reconciliations services to clients. We are very keen to align to group reporting, operational and product lines and to have someone with over all accountability for open ended fund operations in New Zealand.

Job specification

• Ensure that client service levels and service quality is performed to a high standard
• Ensure adherence to SLAs, regulatory requirements and internal controls
• Ensure client contractual obligations and regulatory obligations are met
• Own and manage the operational risk associated with Unit Pricing, Fund Accounting and Reconciliations and actively work with Risk and Compliance to mitigate these risks to within tolerance
• In case of control breakdowns or errors, ensure incident reports are prepared, reviewed and provided to clients within 5 business days, corrective and preventative actions completed in a timely manner and any impact analysis accurately calculated
• Ensure effective oversight of functions performed for NZ Unit Pricing, Fund Accounting and Reconciliations functions by Global Service Centers, including regular service level reporting and regular meetings
• Promote collaborative relationships with Global Service Centre teams to ensure effective working relationships and seamless delivery to clients
• Lead transformation initiatives to improve operational efficiency and client satisfaction.
• Collaborate with senior leadership to support growth, innovation, and risk mitigation.
• Lead and develop high-performing teams across geographies.
• Foster a culture of accountability, continuous learning, and operational excellence.
• Manage workforce planning, training, and succession strategies.

• Drive and lead by example the Apex values and be a culture champion
• Set an exceptional service culture within the operations team
• Represent and own Open Ended Fund Operations for the NZ business both internally and externally
• Participate in other projects and initiatives as required by the business from time to time
• Actively manage and cultivate all relationships involved in the service provision within the Operations function.
• Foster a high-performance culture committed to continuous improvement.
• Provide coaching and mentoring to staff to achieve individual and team objectives, ensuring ongoing development discussions throughout the year.
• Maintain a positive work environment that attracts, retains, and motivates a diverse group of high-calibre employees.
• Develop and sustain strong relationships with client stakeholders, ensuring responsive and proactive service at all levels.
• Collaborate with key internal stakeholders across New Zealand and other regional and global contacts within Apex to address client needs, operational issues, and opportunities, ensuring effective resolution.
• Build and maintain networks and relationships within the industry.
• Anticipate and address client issues proactively, devising and implementing effective solutions.

Skills Required:

• 5-10 years’ experience in the financial services industry.
• Experience in leading operations functions at a senior level.
• Strong collaborative people leader able to engage teams at scale across multiple locations
• Strong commercial acumen, professional maturity, and discretion
• Demonstrable broad management skills in risk management, IT, regulatory compliance, and client management
• Proven experience delivering strategic initiatives
• Aptitude in decision-making and problem-solving
• Experience working in a global organization preferred but not required

What you will get in return:

· A genuinely unique opportunity to be part of an expanding large global business;

· Competitive remuneration commensurate with skills and experience;

· Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

“Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and out of country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for her/his personal data to be used by Apex stakeholders within or outside country for the purpose of this recruitment.”

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.