Position Title: Manager, Talent Acquisition Support Services & Enablement Date Created: July 2025 Functional Job Family: Human Resources Primary Job Family: Human Resources Career Band: Red Reports to: Sr Dir TA Solutions Department: Talent Acquisition

JOB SUMMARY

Support Services and Enablement is a critical function driving seamless, efficient, and scalable hiring processes that support business growth and workforce transformation. This role focuses on operational excellence, process enablement, global scale, and stakeholder collaboration to empower the global talent acquisition teams.

The Manager, Talent Acquisition Support Services & Enablement, is responsible for leading a team of Recruiting Coordinators and supporting the ongoing development and optimization of global Talent Acquisition (TA) processes and workflows. This role aims to improve recruiter efficiency, support organizational growth globally, and deliver an exceptional Hiring Manager and candidate experience. This position assists with TA tasks related to recruitment and provides coaching, training, and development to the team to promote accurate, timely, and compliant operations in accordance with applicable laws, regulations, and operating procedures. The Manager also plays a critical role in coordinating with Corporate teams, maintaining high-quality standards, and optimizing team performance. This position is ideal for a proactive, detail-oriented individual with a foundational background in TA support services and remote team operations. The ideal candidate combines hands-on operational support, a basic understanding of TA technology platforms, and a passion for supporting recruiting teams through process optimization and data-driven insights.

CANDIDATE PROFILE

Education and Experience

Required:

High school diploma or GED; 2 years’ experience in human resources, management operations, or related professional area

2-year degree from an accredited University in Human Resources, Business Administration, or related major; no work experience required

Preferred Qualifications and Skills:

Two years of experience in talent acquisition, with a focus on operations and process improvement
Experience leading and managing remote operations
Experience using and creating Standard Operating Procedures (SOPs) and other process documentation
Proficiency in using Applicant Tracking Systems (ATS) and other recruitment technologies

CORE WORK ACTIVITIES

Team and Process Optimization:

Drive seamless, consistent execution of recruiting support services
Oversee a team of recruiting coordinators whose primary responsibilities include managing job postings, meeting scheduling, drafting offer letters, completing pre-hire check and quality assurance and other recruiting activities as needed
Identify areas for improvement in the recruitment process, implement best practices, and utilize technology to streamline workflows
Lead and mentor a team of TA coordinators, provide guidance and training, and ensure strong team performance by setting clear expectations and goals
Manage multiple teams working various shifts based on business needs. Post daily work schedule
Conduct regular team meetings and maintain effective communication channels between Corporate and local teams

Data Analysis and Reporting:

Leverage data and analytics to monitor TA performance, distribute work assignments, and identify operational bottlenecks
Analyze data to track key metrics, improve recruitment performance, implement best practices and generate reports for management
Monitor and optimize recruitment systems, ensuring data accuracy and compliance. Address and resolve issues in a timely manner
Audit the external and internal career site to ensure new roles are available to candidates

Stakeholder Engagement and Issue Resolution:

Build strong partnerships with recruiters, recruiting coordinators and other departments to align support services with business needs
Serve as an escalation point for operational issues, ensuring timely resolution and root cause analysis
Be a trusted advisor to recruiting and hiring team members
Communicate with HR and hiring leaders to ensure all required data is complete on the requisition and candidate profiles
Partner with team leaders to understand work requirements and expectations to communicate performance expectations in accordance with job descriptions for each position

Process Management:

Ensure process meets local compliance guidelines across all geographies, business units, and talent segments
Develop and maintain SOPs, process maps, and training materials for support services
Understand compliance risks, and audit team’s work to ensure accuracy

Candidate Experience:

Facilitate a positive and efficient candidate experience throughout the recruitment process

Skills:

Exhibit excellent communication and stakeholder management skills, demonstrating strong verbal and written communication abilities, interpersonal aptitude, exceptional customer service skills, and effective organizational capabilities
Skilled in data analysis, issue identification, and solution implementation
Efficient at managing time and consistently meeting deadlines
Perform tasks effectively in a fast-paced, repetitive environment
Demonstrates meticulous attention to detail in all aspects of work Proficient with Microsoft Office Suite or related software

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.