Customer Experience, Planning & Engineering Senior Specialist

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Customer Experience, Planning & Engineering Senior Specialist

Join our dynamic and fast-paced team as a Customer Experience, Planning & Engineering Specialist-Senior, where you’ll play a vital role in optimizing staffing, scheduling, and real-time operations across the region. This is an exciting opportunity for individuals who thrive in high-impact roles and want to shape operational efficiency on a regional scale.

 

This role is based at Uptown 5 Damansara, Malaysia, and reports to the Customer Experience, Planning & Engineering Manager in Hong Kong.

 

Role and Responsibilities

Technology Strategy & Project Management for the Customer Experience Department

• Contribute to the strategic planning of future technology tools to align with business goals and enhance operational efficiency.

• Manage project budgets, timelines, and deliverables, ensuring initiatives are executed on time and within scope.

• Facilitate and support design thinking sessions, workshops, and stakeholder engagements to co-create solutions.

• Analyze data to uncover system issues, propose actionable solutions, and optimize existing processes.

• Develop and present compelling business cases to advocate for new technology investments or enhancements.

Vendor Management

• Collaborate with external partners to coordinate technology demos, pilot programs, and proof-of-concept initiatives.

• Define and enforce clear performance expectations to ensure timely, high-quality deliverables.

• Oversee the onboarding of vendors, including scheduling alignment sessions with internal teams.

• Ensure all vendor interactions comply with internal policies and uphold principles of fairness and transparency.

 

Skills Required

• Strong analytical, project management, and problem-solving capabilities.

• Experience in tech project planning, process redesign, or vendor management is a plus.

• Excellent communication and stakeholder management skills.

• Ability to navigate complex challenges with a solution-oriented mindset.

 

Requirements

• Five (5) years of work experience in project management and customer experience design.

• Bachelor’s degree in business administration, MIS, IT, Operations Research or related discipline. A Postgraduate is an added-value bonus.

• Certifications like PMP or PRINCE2 are preferred.

• Fluent in English; other Asian languages are a plus.

• Familiar with change management, Salesforce, and journey mapping.

Compensation Package

• Competitive Monthly Basic Salary

• Two-months guaranteed year-end bonus

• Performance based bonuses

• USD 3,000 Tuition Assistance for your personal development

• Medical check-up, vision care, and dental benefits

• Insurance Outpatient and Specialist Coverage (may include dependents)

• Employee reduced rate shipping

• Employee assistance programs for your physical and mental wellbeing

 

To maximize your chances of getting shortlisted with us, we would appreciate if you could indicate your expected basic salary and notice period in your CV during your application!

Job Posting End Date:

2025-10-31