Associate Process Manager

Job Description :

• Responsible for project managing the new Transition from Initiation phase to go-live and ensure a smooth launch of project.
• Ensure detailed project planning, create project plan and share with all stake holders on the progress update.
• Communication Management with Account Managers, Ops Team and Internal stakeholders.
• Resource Management - Ensure we have resources required for project.
• Ensuring all the deliverables/ Requirements are completed as per timelines.
• Infrastructure and Access Management.
• Coordinate with Rev Ops Team and Account Managers and log billing request.
• Stakeholder Management - Responsible for following up with internal stakeholders for completing all Transition deliverables.
• Calibrate Ops Team/ Support teams on the quality requirements of deliverables as per ADAPT and provide support in bridging the gap.
• Schedule process status update calls for all Transitions.
• Govern Induction, training classes and share observations, actions taken to resolve issues followed by end results.

ADAPT Framework:

• Implement ADAPT framework on all projects and ensure compliance to ADAPT guidelines
• Work closely with the Transition Governance team for ADAPT compliance, updates, challenges faced and guidance required

Basic Requirements: 

• The candidate must be a Post Graduate or Graduate with minimum 4 Years and maximum 10 Years of experience.
• Key Skills required are MS Office/Internet, Excellent Communication Skills, Excel Dashboards, Project Management techniques
• Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Expertise, Quality Orientation, Teamwork are the critical components required
• Candidate should be open to travel to other locations for transition and governance
• Should be flexible to work in any shift (including rotational night shifts and not just day/mid-day shift

Imp requirements :

• Open to travel to other locations (Mumbai – Chandigarh) to perform transition and governance.
• Flexible to work in any shift (24x7). Should be open to rotational nights shifts.

 

Eligibility Criteria: Candidate should have completed at least 18 months current

designation to be eligible for transition.

This criteria is waived off for ‘Rating 1’ performers

Please Note:

• Only Senior Analyst and Associate Process Manager can apply for this position.

There will be no immediate change in the compensation or designation for employees selected through IJP. However, Senior Analyst selected for a higher designation through IJP will be eligible to be nominated for the promotion panel in the imminent promotion cycle, provided the employee was not promoted in the previous 12 months.