Concierge (IL)

Description

Purpose: 

The Concierge/Hospitality Services Representative monitors the front entrance; greets and assists residents and guests; answers phones; assists the sales department with tours as well as outbound calls to prospective residents as needed.  The concierge also supports the team with general administrative tasks and duties as assigned in other departments. 

Scope & Status: Non-Exempt/Hourly 

This position reports directly to the General manager. 

Relationships: 

a. Interacts with sales representatives, families, residents, employees and prospects. May act as   the first point of contact for prospects and guests. 

b. Coordinates administrative functions with department directors. 

c. Assists Director of Sales in documenting inquiries and giving tours. 

Qualifications: 

To perform this job successfully, an individual must be able to perform and complete each essential duty satisfactorily, have excellent oral and written communication and language skills to enable them to perform their duties and interact effectively with residents and community personnel. HS Diploma or GED. Valid driver’s license with a safe driving history. Maintains a genuine interest in working with the senior population. Computer experience preferred. 

Areas of Responsibility: 

a. Stands, greets and assists residents, family members, guests, vendors and prospects as they   enter. Ensures hospitality station is ready with coffee, cold drinks. Offers a high level of     hospitality to all guests and employees.   

b. Answers telephone, including transferring, taking messages, utilizing on-hold function and paging.  Ensures each phone and in-person inquiry is directed to the right person and not to voice-mail.  Adheres to the community phone etiquette policy. 

c. Assists with resident care and hospitality services as needed and/or directed by General Manager or Manager-On-Duty. 

d. Assist residents and family members during the admission process. 

e. Provides tours to prospects and assists with marketing efforts as directed by the General Manager. 

f. Delivers and distributes mail to residents and department directors. 

g. Assists in the dining room and during special events as requested by the General Manager. 

h. Utilizes the passenger vehicle to transport and assist residents with community appointments and activities. 

i. Assists with activities as directed by the Executive Director. 

j. Maintains company dress code, wears identification badge and promotes a positive and professional image. 

k. Supports the office manager by assisting with general administrative functions, such as filing. 

l. Performs all other duties which support the programs and services of the Community.  

m. Adheres and supports the policies and procedures of The Blake. 

n. Ensures Lobby is clean, appealing and in good order. Reports maintenance issues to the General Manager. 

o. Maintains a working knowledge and demonstrates acceptable performance skills in: 

1. Resident rights and responsibilities. 

2. Respect for residents’ belongings. 

3. Respect for residents’ privacy. 

4. Respect for residents’ religious beliefs. 

5. Respect for interpersonal relationships with family and other staff members. 

6. Confidentially of medical information and file maintenance. 

Physical, Sensory & Mental Requirements: 

Sit - Sit frequently and for up to, and at times exceeding one hour, but punctuated by     frequent arising from the chair to stand. 

Stand - Stand frequently, punctuated by opportunity to sit at varying intervals. 

Walk - Walk level surfaces frequently but rarely exceeding 150 feet at any one time. 

Constantly           Frequent            Occasional            Rarely 

Climb Walk stairs on an occasional basis, with opportunity to utilize elevator as alternate     resource. 

Bend Bends at the waist, knees and hips on a frequent basis. 

Squat Performs squats on an occasional basis to reach below knee to file paperwork or     reach items. 

Twist Performs a twist or rotation at the trunk, hips, knees and neck while      reaching for items. 

Reach Reaches on a frequent basis while sorting and filing. May occasionally reach overhead and    below waist when filing or sorting paperwork or light weight items. 

Hand   Constant requirement for hand dexterity for typing, telephone usage, paperwork sorting and  

Dexterity filing. 

Vision Must be able to read clearly with or without corrective lenses. 

Hearing Must be able to hear telephone, audible alarms, bells, and signals related to resident safety    with or without hearing devices.  

Speech/ Must have strong command of the English language sufficient to read and write and 

Language interprets medical and administrative information and to respond in an emergency situation.